ALEXANDER MASONRY

unknown

Excellent!  They worked outside in severe hot & humid weather.  Nice people but all business.  Restored & repaired my basement foundation to look like new.  Fair & honest in his estimate & pricing.  Very punctual, hard working, professional, informative, beautiful work!  Had absolutely no problems.  Have hired him to repair. restore, & waterproof my basement.  Would like him to do brickwork on patio & sidewalk come summer.  This guy is great!

They came out a second time after their initial fix didn't work, but it still didn't fix the problem. They offered to do initial work inside the house to fix the water issue, but that would double the cost. This seemed unreasonable given that there was no improvement from the initial work after they guaranteed it would work. They claim that this has never been an issue in the past. Given that the work was guaranteed, I believe they should have completed the job without asking for extra money. We could have gone with another option for fixing the basement, but went with them and their method because they were confident and guaranteed it would work. Now we are out the money and still have a leaking basement.

My overall experience was excellent. He came right away to do an estimate, and walked me around the house to show me exactly what he would be doing and why. Gave me the estimate before he left. When I was ready for him to do the work, I called on a Friday and he came Saturday to get started. He was done in a couple days, and i never heard a peep from him until he was done. The work was excellent, the yard was clean, I was very happy.

The quality of his work was top notch. Many construction pros who have seen his work have said it's very good. Overall, our experience was very positive. The only thing that needed improvement was his communication skills. He often would not tell us that he was not coming to work on the house on a given day for one reason or another.