Access Energy Cooperative

I am satisfied with all aspects of their services. I would use them again.

Was informed when we were purchasing our home that there was a small leak in the valve assembly on the 1000 gallon propane tank. Nothing could be done to repair the leak until we ran the tank out of gas ( yes they could release the gas into the air but at $2 per gallon that's a lot of money and waste). So, with winter approaching we continued to use gas in our home to heat water and to operate a boiler for our hot water heat system. We were instructed on how to monitor the guages on the tank so we would get a better idea when we would run out. Once we got the tank almost empty Access Energy brought out a smaller 100 gallon tank and set it next to our tank. We were instructed on how to change the tank over to the smaller one in case we ran out of gas on a weekend or (heaven forbid) Thanksgiving weekend. Other than the fact that our pressure guage wasn't working, all went well. We woke on a Sunday morning without hot water or heat, changed the tank over ( just like changing the tank on the BBQ) re-lit the pilots and we were temporarily back in business. I called the technicians cell phone number on Monday and he was at the house that afternoon to change the valve. He also put the remaining fuel in the small tank into the big one and said a truck would be here tomorrow to put as much in the tank as we want. Sure enough next day our tank was filled and an envelope hung on our door with a bill for the gas. Still haven't recieved a bill for the valve work yet, but I'm sure it's in the mail. It's only been four days.