Langel's Plumbing Heating AC & Pump Service Inc

I walked into Langel's and spoke directly with Mark, requesting the cost of a simple toilet repair. I was given a price (under $60) that I was ok to continue scheduling a appointment. Mark gave me his cell number to send some pictures of said toilet. Imagine my surprise when I received bill once work was finished and it was almost 4times the amount Mark said it would be!! When I phoned him regarding this, his response was that he doesn't recall me standing at the counter speaking with him!! Really? But he gave me his cell number! My husband tried calling Derek, the owner several times and Derek never returned any of the calls. When I mention this to locals in the community... They tell me this is why they'd never choose Langel's!! Lesson learned! Doug the plumber was great, his service I am not upset with. I am upset that I wasn't informed of the $75 an hour labor fee. Doug didn't work real fast and took time to visit with me and look at pictures, had I known this was costing me so much I would have never chatted with him. Mark told me this would cost under $60 and NEVER mentioned plus labor. So I had no idea till the bill arrived. Doug had to come back the following day due to HIS mistake in installing this toilet piece and Langels charged me again for this trip, even though it was the mistake of the plumber. Mark did remove the second day fee but did nothing about the $150 charge in labor that I was not informed of.

I was pretty upset with 2 inches of water everywhere.  They were very punctual and polite.  Gave me several options.

Unbelievable professionalism, exceptional crew with an unbelievable knowledge of what they were doing. They were always informing us of what was going on, what was the next stage and NEVER hesitated to stop and walk us through the progress. They are AMAZING and I would highly recommend this business to anyone. Small town businesses are the way to go people. They treat you like part of the family and they truly care. Derek Langel employs some of the finest guys in the work force. Great personality guys! I will call on you guys again in the future. THANKS!!!!!!

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Our sewer had backed up into our basement and we called to have it fixed. They did show up when promised and got the drain to work and gave us a bill for $95. A couple of days later the basement was full of sewage again. They came out again but also charged me for that trip as well, even though they hadn't done the job correctly the first time. So, I paid for the service twice when I should have not been charged the second time. The second time they did finally do the job correctly though.