Primetime Painting Inc.
About us
We offer premier Painting services in Iowa City and the surrounding area. Primetime Painting has been bringing Iowa excellence in painting for over 20 years We offer quality and professional services from start to finish while maintaining the affordable prices you are looking for. We are a local business and as Iowa City Painters, we pride ourselves in hard work and the ability to go above and beyond our customers expectations. We work to maintain the highest level of professionalism and stand by our comittment for quality and customer satisfaction.
Business highlights
Services we offer
Deck staining, Exterior Painting, New Construction, Power washing and Wall Paper Removal, We offer premier services in Interior Painting
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 5% | ||
| 5% | ||
| 0% | ||
| 5% |
It took several contacts with the owner/manager to get my appointment scheduled, but once it was scheduled, the guys showed up on time and did the job. I'd asked them to remove the few old gutter guards that were left up there, and they did. They left the 5 or 6 guards in a pile, along with all of their equipment, by the side of my house when they were finished, and told me that their boss would be coming by to pick it all up. Later on, I saw that the equipment was gone, but not the guards. It wasn't a big deal to throw them out myself, but it was annoying since I thought they were disposing of them for me.
About 3-4 weeks after the cleaning, there was a big rainstorm. I looked outside my window to see one of my downspouts overflowing with such force that water was spraying everywhere and the area in front of my house was flooded -- the whole reason we get our gutters cleaned is to prevent this exact situation. I called the owner/manager right away and he agreed to come the next day to check it out. He did show up as planned, but his handling of the situation left much to be desired.
My downspout connects to a 6and quot; PVC pipe which extends about 10 feet out into the yard. This guy immediately blamed the clog on the PVC pipe and insisted that the gutters and downspouts were all clear. I pointed out that the gutter and downspout in question, are connected to the PVC pipe, and they are only and quot;clearand quot; if the water can make it all the way out. He said that their work does not include anything beyond the downspout (shouldn't this have been explained to me, if it were their policy?). I said, OK, but when you cleaned the gutters, you washed all of the debris down into the PVC pipe and clogged it up - isn't that your responsibility? He said No. I thought the reasoning was pretty logical and clear - this pipe was not clogged, then they cleaned the gutters and washed the debris down through the pipe, and now it is clogged. If they had disconnected the downspout from the drain pipe to do their cleaning, he would have had a better argument - but they did not. He said that in the time since the gutter cleaning, there must have been enough sticks and leaves washing down from the gutters that the pipe became clogged. He blamed the wind, he blamed roots in the pipe (no roots around). I have never had any such trouble with this, and would normally have continued to talk it through with the contractor - but this person was non-responsive from this point on. He replied to everything I said with, and quot;it's not our responsibilityand quot;.
Once I accepted that he was not going to take any responsibility, I thought perhaps, in the spirit of goodwill and good customer service, he would offer some sort of compromise for getting the clog cleared out - maybe share in the cost or offer me a discount for them to do it. No such offer or suggestion was made.
It was the lack of professionalism that left such a bad taste in my mouth with these guys. I have told my friends, and would recommend people go with someone else. A more established company, perhaps, with more motivation to provide a good and thorough service, and keep their customers happy. I will never call them again - plenty of others out there to do the same job and do it better.
"Hello [removed members name], To start with we would like to thank you very much for taking the time to write a review on our company. We are sorry to hear that you are not satisfied with our work and are even more sorry to lose you as a customer. We do our very best everyday to put our customers first and don't ever like to see an unhappy customer. In response to your review, the first thing I would address is that the gutter cleaning and all that was included in it were written up in an estimate for you to review and approve. Here is the exact text of that estimate: Remove gutter guards. Remove debris from gutters and down spouts. Flush gutters and downspouts to ensure proper working order. No where on the estimate did we state that we would clean underground tiling. We do not offer that service and if we did it would be something that would be stated and charged for accordingly. In addition to this, we test all the gutters and check to see that they are running smoothly when we finish a project. When we left your house everything, including the tiling, was running great. With this in mind, the gutters were cleaned on May 31st and you emailed us to tell us they were backing up on July 12th. In those 42 days, it rained or stormed 23 times according to the national weather service. In 23 days of rain, we assumed that it would be implied that leaves, sticks and debris could fall into your gutters or fill the tiles. Due to the nature of living in Iowa, we do not guarantee that things will not be knocked into your gutters after we clean them or by the end of the rainy season. The same applies for the fall when the leaves continue to fall. I do feel very badly that you do not think we were concerned or professional about your job. I thought that your emailing me on a Saturday night and me showing up first thing the next morning (Sunday) at 9 am would prove that I was concerned and wanted to make things right by you. I apologize whole heartedly that my explanation did not suit you and has caused you so much trouble. In the future we will do a better job of explaining to our gutter cleaning customers in more detail what is included and excluded, and hopefully avoid any future issues. We are sorry that this is something we can't fix for you, but appreciate the opportunity to make our company better."
Licensing
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