Linder Tire Service Inc

"(Member name removed), Thank you for your kind words. I will pass on your review to the Iowa City location. I am glad to hear that our traditions and values remain intact especially from the customer's point of view. Thanks again for the business and glad to hear that you cruise in style with no vibrations. John Linder"

"(removed member name), Thank you for your review and positive comments. I will pass this on to all of our employees. We strive to be efficient with our service and wait times. We operate with the philosophy of doing what is needed and asked for and do not upsale services. I appreciate your confirmation that there is value in our operating principles. Have a great day. Regards, John Linder"

"[member name removed], Thank you for the positive review. We appreciate the business and take our reputation for service seriously as well as the quality of our product. I will share your comments with our staff. Have a great day. Regards, John Linder"

"[removed member name], I apologize for not responding earlier. I somehow missed your review when you wrote it in June this year. I try to respond to all reviews directly. Thank you for your feedback. I am sorry that your experience with our company was negative. I want our company to improve and to do so, I review work related to any complaint and try to turn into a teachable moment. I reviewed your visit in our computer and had a couple of questions. If you don't mind providing additional information, it would help me learn more about what went wrong here. Our computer system shows that we worked on your Honda Civic on 10/2/2009. The work order specifies that we were to install two tires, do an oil change, alignment and check brakes. The final invoice was billed out for two new tires, we put on new front brake pads and we did a four wheel alignment. I don't show any work prior or since that day. Your review said that the work was done in January 2008. Did I miss a previous visit or can I assume that the October 2nd visit was the one that you reviewed? In your review you mentioned that your rotors were warped. If we have tire and mechancal work to do, we do the tire work first then we send the vehicle to the mechanical department. In your vehicles case, we installed front brakes and did an alignment. We re-surface the rotors, when installing brakes, to ensure that they are straight and clean for the new pads. How long after we installed the brakes did the rotors warp? Did you by chance advice the store that the rotors were warped? You also remarked that the valve core was loose on one of the new tires. Linder Tire puts in new valve stems every time we install tires (unless the vehicle has a tire pressure monitoring system). The valve stems comes assembled. Our tech uses a metal tool to pull the valve stem through the wheel and secure it in place. Since the stem is already assembled, we simply seat the bead of the tire and fill it with the correct air pressure, then the tires are balanced and put on the vehicle. Lastly we tighten the lug nuts so they are firm then we lower the car and hand torque each wheel to the manufacturer's specifications. I apologize that your tire was flat after installation. However, I suspect a faulty valve stem. We do not remove the core during installation because it is brand new. We would have gladly replaced the valve stem at no charge in this case. Again, I am sorry that your experience was negative to the point that you reviewed it almost four years later. If there is anything that I can do to regain your business or earn back your trust, please let me know. Have a good day. Sincerely, John Linder"