Window World of Cedar Rapids
About us
Window World of Cedar Rapids carries a full line of replacement and new construction windows and doors, as well as vinyl siding, which leading manufacturers make to our specifications. We are a manufacturer-direct full-service company. All Window World vinyl products are made from virgin vinyl rather than recycled vinyl, have a lifetime warranty, and never need time-consuming puttying, scraping and painting. Just wipe the frame clean with a little soap and water--that's all you ever need to do!
Business highlights
Services we offer
Bay and Bow Replacement Windows, Casement and Awning Replacement Windows, Double Hung Windows, Entry Doors, French Doors, Garage Doors, Garden Replacement Windows, Gutters, Patio Doors, Replacement Window Installation, Slider Replacement Windows, Vinyl Replacement Windows, Vinyl Siding.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 54% | ||
| 15% | ||
| 8% | ||
| 0% | ||
| 23% |
"Thank you for your feedback! We love hearing from our customers. If you need anything else, please don't hesitate to call us."
We purchased windows and it took 8 weeks to get the windows. When they came to install them, they were WRONG. Not only were they the wrong type (pocket versus new construction) they were the cheaper ones when we had paid for the more expensive ones. They argued with us and told us they were right, when we could see the sticker on the window and had our copy of the contract. We had to stop our home from being sided in the middle of all of this. Their answer is, you will have to wait 2 more weeks for the windows to come in. The owner contacted us to review the issues and said she would work with us to get this resolved.
Don't get me wrong, I love my windows, they are beautiful, but I just don't think the company or installer handled the situation in a very timely manner. He is very nice, a hard worker and does great work, but I feel the whole thing could have been handled better.
The trim board was put up and looks great, but a few other things still needed to be done beofre we could call the job finished.
On September 21, the window was finally completed. The last tiny piece was put in place.
All in all, the window is just what we wanted, looks great and I'm sure it will last, but the length of time it took to get to this point was a little beyond what we would have hoped.
"We are very happy to hear you love our windows. Our apologies for the length of time that it took for us to complete your project. We appreciate your honesty and want to thank you for taking the time to let us know how we are doing. We strive to provide a great product at a great price with great customer service. Your comments allow us to look at our processes and challenge ourselves to provide a great customer experience."
"We strive to keep our customers satisfied and have the installation completed in a timely and professional manner. We apologize that you incurred delays, and that our customer service was unsatisfactory. We appreciate your comment on Angie’s List. This will help us to improve our customer service! Please enjoy your windows and know that although the process was longer than expected this is not our normal business practice."
6 years later a seal broke on one of the windows. I made a call to Window World and expected to get the run around (after my initial install experience) but was pleasantly surprised. They came out to inspect the window and about 2 weeks later the window was replaced. This experience redeemed my confidence in this Company. If they have found more professional installers I would not be afraid to use this Company. The ratings are based on my last experience with them, not the initial contact/work.
We did bid with other companies and visited showrooms but they didn't call us back or had an inferior product. One major home improvement company on the north side of Cedar Falls acted like they were to good for us. We visited there showroom and they people seemed a little sure of themselves and to top it off nobody called us back until well after the Windows World Windows were installed.
The crew from Michigan is the crew you want as your installation crew. Larry and the guys are great and do an awesome job.
So far these windows are working better than our originals. I cool down the house at night to 73 and stays below 80 all day long on these hot days.
Currently, I can't find any negative at all about my experience with Window World---6/9/2011
What really is the icing on the cake is the windows are all paid for in FULL.. Yeah
Licensing
State Contractor License Requirements
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