Window World of Cedar Rapids

Someone can from the factory and brought us the correct sashes and put them in. That was good. That guy was okay. There was no charge.

The experience was really bad. The product, I think was fine. The service was terrible. They had to come back three times to fix stuff. It was really bad, really bad, really bad. I had to write them a letter, I had to call them. I mean it was awful. They have a good product but the installation was terrible. The guy came and gave me the estimate. I wanted three windows replaced in the house. I looked up the product. I went to their office and looked at what was going to be installed. Everything looked good. I signed up for it and paid them half the money down. The other half to be paid when installed. This was in June and in September, they finally got around to installing after I called them. They finally came. They sent this guy out. He did not do anything right. First of all, the window frame got put in but he had the wrong sashes. Then he cracked one of our window sills. I wanted a new sill put in. He put it in but he cracked it. Then he got the siding messed up on the side of our house. I mean it was bad. I finally had to get a hold of the owner. When are you guys going to fix this, this is bad. The guy used a lot of bad language around the house.

I wanted to write a review of our experience with Window World. As of today March 24th, our order is still not completed. I had called their office, our salesman, and the operations manager numerous times and they either didn't return my calls or didn't know what the status was. It took them 3 months to schedule the installation for 2 days the week of December 26th. When they were finally out to do the installation, they scheduled 2 days and said that would be plenty of time. When they arrived, they discovered the windows they had ordered were all the wrong size! They had measured incorrectly! Needless to say, after waiting 3 months we were not happy. They came back the following day and installed our sliding glass door. Once our correct windows were in, it was too cold to install them for a couple weeks. Eventually they were scheduled for February 21-22. The windows were the correct size and they ended up installing 12 of our 14 windows. However, 4 of the windows had the wrong glass in them. You could clearly see it on the sticker that the glass was for the southern climate. I brought this to their attention. I'm sure if we hadn't said anything, they wouldn't have either and we would have the wrong glass. In the mean time, the installation lasted 4 days instead of the 2 they had promised and they didn't get the final two windows done. The crew had been saying all week that they would be easy because they wouldn't have to take any siding off (because they were basement windows). When they finally tried to install them, it had started raining and they said it was too wet. This was frustrating because they had left by 2:30-3 each day when it was really nice out. Seemed like that would've been the time to get those done until waiting until Friday when it was starting to rain, especially considering we had been waiting so long for the windows and there had been so many mistakes. To top everything off, some of the locks/latches in the windows aren't working great so they have to come back out and put new ones on. They still need to come install the correct glass in 4 of our windows. AND they offered us a window for free in my son's room that wasn't working correctly. They forgot to measure his window when they were here and didn't discover it until a month later. So this week we get a call that they need to come out and measure. Sorry this got so long. I wanted to share my detailed review so you can make an informed decision when you need to do work on your house. Next week will be 6 months since we placed our order and it's not looking like the job will be done by then.

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