Stanley Steemer

They were great they were fine they did a great job but they were not appropriate for the requested service.

The service was fine and they did it so quick.

Very good. Quick and no mess afterwards. Carpets looked great. Also the grout lines look really good. Am thinking of having them make my grout lines darker. Very pleased with Stanely employees.

unknown

I had our bedrooms and an area rug cleaned with Stanley Steemer. When I set up the service call I wanted to discuss the areas of concern I had and discuss the options that were available for treatment, however when on the phone with anyone in this office the conversations where kept short and it was difficult to get and give information. I was dissatisfied with the service the first time, the "pet bed" stains in carpeted rooms were still visible and the pet dander odor was still present. I called to discuss these issues and they offered to come treat again (which I agreed to) and it was only during this phone call that they explained to me that the deodorizing was an extra fee. At the time I scheduled the service I tried to explain that there was pet odor that needed address so I thought it would have been noted on the work order, I was incorrect on that matter. After the second cleaning and after paying them for the deodorizing they pet bed stains are still present and the odor is still present. I called, again, as instructed by the technician at the second service if I was still not satisfied. All they would offer to do is come and treat and clean again. I cannot continue to invest time in a service that is not satisfactory. I asked for a refund and they said that they do not offer any refunds. Will not be using this carpet cleaning service again.

I feel that they did a good job. There were a few areas where stains were still seen after the cleaning. They were very courteous and easy to work with.

Stanley Steamer cleaned my living room, the carpet had not been cleaned for over a year and was definitely dirty with some small bloches of wine and pet urine that I couldn't get out entirely. The 2 person crew did a great job of carefully moving furniture and addressing the couple problem areas that needed to be thoroughly cleaned. All spots were sufficiently gone by the time they left and I haven't noticed any of them coming back. They also provided some great advice about using only hot water in my small carpet cleaner as it probably isn't strong enough to pull out all of the soap residue and once the soap dries, dirt will begin to stick to it leaving the stains I spots I was seeing.
I also elected the carpet protectant and deodorizer. It's difficult to know how well the protectant will work until I need to clean something off of it. I immediately noticed the deodorizer had removed scent, but it didn't seem to last long but wasn't expensive.
The only complaint is that the ammonia smell from the pet stains did return, but from what I've read it's very difficult to pull all of this out if it seeped into the pad.

On the phone they said they could handle stains, but they really didn't do anything extra on any stains. We had to have them come back to try to get stains out, but they were not very sucessful. They were there for a very short time and did not do a very thorough job. They are cheaper than others, but I guess you get what you pay for.

I thought their price was average. They came out pretty quickly which was good.

It was an okay experience.

We've used them in different locations where we've lived and have always had really pretty good success. They seem to do a good job and they're prompt and friendly people. They do what they say they are going to do. Never really had any bad experiences with them whatsoever.

Overall, it went very well. They were very professional - had an open door guard so that cold air from outside would not come in while their hose came in the house from their truck outside. The work was done well and on time.

I called Stanely Steemer last week. They gave me an estimate over the phone. They were able to do the work within a week. They arrived on time. We went through the house and I told them which furniture I wanted moved and what didn't need to be cleaned under. He explained what he expected the cleaning to do and recommended having a sealant put on after cleaning. I agreed to that and they thought it would take about 1.5 hrs. to complete. It took over 2 hrs. but the carpets and furniture look fantastic. Well worth the money. I happened to walk back into the house as they were half done with the last stair. The difference between the before and after was incredible. I called a couple other places and they were more expensive. Stanley Steemer cleaned the carpets, furniture, and put a sealant on the carpets for less then the others were going to charge just for cleaning the carpets. They also said their cleaner dries to a powder that comes out when we vacuum so there won't be any sticky soap residue left behind which can cause the carpets to look dirty faster.

Very well. They were prompt and efficient and were in and out quickly. The only problem they had was that the truck died several times and they had to stop and go out to start the van again. It probably slowed them down a little, but not too much.

They called about coming early and showed up right when they said they would. The men inspected the area and explained what they were going to do. They got to work right away and were done very quickly. I believe they could have gotten a few places a little better but overall we were satisfied.

Went well, but they did not clean under beds and they were about an hour late.

It went better than expected. Highly recommend this firm.