They did really good until they sub contracted a company to replace the padding for the pipe. They had to take out the carpet. They put in the height pad and now when you walk around you can tell it’s uneven. I have called them many times to come back out and they have never come back out. There were some guys that came out to move some of our furniture and they could tell it’s uneven. They did not stand behind their work or the subcontractors work and they should have.
Description of Work: We had a broken pipe in the basement and they had to replace. We also had flooding and the carpet pad had to be replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Nick B.
04/2012
1.0
remodeling, storage units
+ 0 more
They did not do inventory on my belongings before they put in storage. When they brought my belongings back to me I noticed that they ended up stealing about $5000 worth of belongings from me. I even took them to small claims court to get my belongings.
Description of Work: They are a restoration company that came in and did demolition on my home. They also put my belongings in storage for me while they were doing the work. My insurance company paid for this demolition.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$25,000
Nick B.
01/2011
1.0
storage units
+ -1 more
It didn't do very well at all. They didn't inventory anything. I had called them three times to come out and do the job they were supposed to do, and it still never got done. I have had to take them to court. This has cost me $120, my wife had to miss out on work for the whole day. $2886 worth of things were missing after this whole ordeal. I had spoken with them numerous times starting in October, and still, nothing has been taken care of. They even misplaced all of the Christmas ornaments that my wife and I made in grade school, and even the ones that my children had made in grade school.
Description of Work: They were supposed to come in, do the demolition on the upstairs including tearing the carpet out, as well as taking inventory on all of the things that were salvageable from the second floor. They were then to store my items in pods that they own.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Storage,
General Remodeling,
Water & Smoke Damage
FAQ
SERVPRO is currently rated 1.7 overall out of 5.
No, SERVPRO does not offer free project estimates.
No, SERVPRO does not offer eco-friendly accreditations.