The basement remodel went well and we are very pleased with the work that Tim and his team completed. On the whole, Tim provided a good price, high-quality work, and was responsive and professional throughout the project. The punctuality of the work was only fair, however. To be fair, this was more typical of the sub-contractors Tim used and not him directly. We consistently had to contact Tim to see when the electrician and the drywall installer were, since they often did not show up at the appointed time. The price we paid for the whole project was $16,000. This price was $3-5,000 less than we were quoted from two other estimates we received. The $16,000 includes several (mostly minor) changes we made as the remodel was being completed (double closet door instead of single, etc). The only issue I had with the price was that the electrician that Tim used seemed to charge far too much ($3,300). I won’t pretend to know exactly the going rate for what he did, but it sure seems like we should have been able to save hundreds of dollars here with a different electrician. I expressed these concerns to Tim during the project and he said he would do his best to keep costs down, because he seemed to think it was high as well. On the whole, we were very happy with the overall cost of the remodel, but next time I will certainly be asking for a couple of bids on the electrical side. The work was high quality. The basement looks very nice and everything flows together well. We went through the work that was completed most nights and when we pointed out things that needed fixing, Tim made sure it was done. It’s been six months since everything was completed and everything is holding up well. I did notice that the can lights in the basement loosen a bit when our kids are jumping around on the main floor (and need to be pushed back in ¼”), but I don’t think that’s much of an issue. Tim’s responsiveness was good throughout the project. He usually answered our phone calls and when we left voicemails they were returned in a reasonable amount of time. As mentioned above, he followed up on issues we pointed out in a timely manner. When we had questions about a sub-contractor timeliness or work product, he addressed it directly with them. The punctuality was fair. Tim and his direct employee generally arrived close to the stated time, but the sub-contractors were often later than they stated, sometimes as late as several hours. With young kids needing naps (and the loud/inconsistent noises from construction), it would have been much appreciated to have people show up at or near the appointed time, which simply didn’t consistently happen. For his part, when we called Tim he reached out to the sub-contractors right away and typically responded to us quickly with a correct, updated time. Still, a C is a fair rating on the whole. Tim’s professionalism throughout the project was very good. He never came off as rushed and took the time to listen to our questions and comments. He always kept the price within reason and did a good job of explaining out the cost of any changes we had. He would call from a hardware store to ask about the color/style of something if he wasn’t sure. He treated us with respect and it was clear that he wanted us to be happy with the job. Lisa, his wife and main office contact, was very friendly and got me information I requested quickly and efficiently. High marks here.