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Bix Basement Systems
Concrete Flatwork - Repair & Resurface, Poured Concrete Wall Service, Concrete Foundation Installation,
About us
Bix Services is a full service basement, foundation and crawl space repair company with access to more than 28 patented products by Basement Systems, Inc. and Foundation Supportworks, Inc.
Business highlights
65 years of experience
Services we offer
Basement waterproofing, crawlspace sealing and encapsulation, foundation repair, mold and mosture control & dehumidifier installation. We now offer TBF (total basement finishing) with our other services., sump pump installation, wall repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.042 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 64% | ||
| 7% | ||
| 7% | ||
| 10% | ||
| 12% |
Showing 1-25 of 42 reviews
Cheryl U.
Sep 2017
Workers didn't show up the first scheduled day, left after 2 hours the 2nd day and didn't return, and didn't show up the 5th scheduled day. It took 6 days to complete the job I was told would take 3 days. Phone calls weren't answered or returned. The owner didn't seem to care that I was treated in an unprofessional manner.
Kimberly M.
Aug 2017
They installed 5 plates against the wall and attached them to the other side of the driveway where they drilled down. It pulled the wall back up and all is secure and lifetime warranty that is transferable. Happy with results.
Patrick S.
Aug 2017
I highly recommend a patron seek a structural engineer’s recommendations prior to hiring Bix Basements for any foundation issues. This small action could have saved us thousands of dollars in unnecessary work. Bix did not have an engineer evaluate our home. We had a salesperson with “basic training” determine what issues he believed to be the problem, foundation settlement. The recommended solutions did not fix our floors, and we still have mold on our basement wall. We hired a structural engineer to review our situation following Bixs inability to correct the problem. The engineer informed us that our foundation was NOT settling instead we had old, improperly sized floor joists. We have contacted Bix multiple times to find a solution but were given unkept promises. Beware that the work description and contract are viewed on a small tablet. Our contract did not specify the exact description and specifications of the work to be done. Bix Basement also has given us the run around with issues on their PolyLevel warranty.
Tom Z.
Sep 2016
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Justin S.
Jun 2016
The guy that they sent off to do the work was not very knowledgeable. I had the work done before so I knew what was supposed to be done. I actually told him how to do the baseline. It ended up coming out alright. I have another company do it a little cheaper but they don't do our area anymore. They're on time in everything. I would probably not use them in the future.
Tom Z.
Jun 2016
unknown
Susan D.
May 2016
unknown
Tom Z.
May 2016
unknown
Leah C.
Feb 2016
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Leiane B.
Feb 2016
unknown
Tanya C.
Jan 2016
unknown
James M.
Dec 2015
It actually went well. There was an issue with concrete dust being all over but they made good on it.
Be sure you ask them about how they plan to lessen the amount of dust from the removal of the old concrete to the mixing of the new.
Be sure you ask them about how they plan to lessen the amount of dust from the removal of the old concrete to the mixing of the new.
Joe B.
Oct 2015
Very good service across the board. Sales professional was punctual, knowledgeable, and polite. Our concerns were addressed and solution provided. The man that performed the work was great as well, he explained the work again and was done on time. The job came in well under budget, and we honestly wouldn't have known, they could have charged us the full amount but didn't. One note: This job was to address water seeping in through a crack in the basement and we haven't had much precipitation since the job has been done. While I have confidence that the problem is solved, I don't have any real proof yet.
Janet H.
Sep 2015
unknown
Response from Bix Basement Systems
"Thank you [Member name removed] for the "A" rating! We appreciate your business!! Please remember our Refer-A-Friend program where you can earn a $50 Visa gift card!! Check it out on our website [Hyperlink removed]."
Laura F.
Sep 2015
Prompt, courteous workers who willingly explained the before, during, after process of what they were doing. They cleaned up this site extremely well and even though we were warned that some dust may enter our home, none did. They did a wonderful job of prepping our home with sheets of plastic which kept any work related dust out of the rest of our home.
Response from Bix Basement Systems
"Thank you [Member name removed] for the great feedback! It was our pleasure to provide you with a great product for your home solutions! Our crews are top notch!"
Lowell C.
Sep 2015
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Response from Bix Basement Systems
"Thank you Lowell for the "A" rating! We appreciate your business!! Please remember our Refer-A-Friend program where you can earn a $50 Visa gift card!! Check it out on our website www.bixbasementsystems.com"
Bob K.
Sep 2015
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Lynda S.
Aug 2015
unknown
Jack C.
Aug 2015
unknown
Stephane B.
Jul 2015
I had many conversations with Bix employees since
mid-January 2015. This job is at my mother's home. She is in a
nursing home and I live in Ohio. Because of this I had to
impose upon a friend, who also lives out of town, to be at the home for
the duration of the project. Even though team members had this
person's phone number she was never called when they were late, which was every
day. Upon arriving late, they worked only 2-4 hours which extended
the project timeline.
When I arrived in Illinois in mid- January to view the work,
I found the following|
3 significant size holes cut in the paneling
Hole in the ceiling
Damaged woodwork on closet
Mud downstairs and on upstairs carpet
Doors off closets
Shelves dismantled and not put back
Light fixtures not put back
Light switch plates not put back on walls
Wood torn out was left in basement
Cracked and leaking sewer cap.
Employees sent to rectify the problems listed above did the
following:
Patched and stained holes (does not match paneling and is
still quite noticeable on both sides of wall). In the process of
doing this, paint and filler got on the newly done wall restoration.
Hung doors and reinstalled shelves that were not
damaged
Put switch plates back.
In order to get the house on the market and address the issues
above we had to have:
Plumber replace sewer cap
Hire cleaning firm to clean basement and upstairs carpet.
The hole in the ceiling, damaged woodwork and restoration
molding are still as Bix employees left them.
The reason we chose Bix is that we had a Basement System
installed in our home by the franchise in Ohio. They did a wonderful
job and so we were sure we would receive the same from BIX for my mother's
home. That is not the case.
The sales personnel met with me at the home on Friday, March
27, at my request, to inspect the project and address the issues.
He took pictures and assured me that he would speak with you the following
Monday as to what compensation would be offered and then contact me no later than
Tuesday. I am still waiting.
Given the lack of professionalism on the part of employees,
poor workmanship and lack of follow through, I cannot give positive
recommendations on your business.
Walter G.
May 2015
.
Response from Bix Basement Systems
"Thank you (removed member name) for the A rating! Please remember our Refer-A-Friend program where you can earn $50 for referring a friend that has one of our solutions installed in their home!"
Bob D.
Mar 2015
I noticed a few months back that I could see under a wall in my front room. The floor was sagging! I called Bix as I had used them on a couple of rather large (for me anyway) projects in the past concerning my crawl space. I had a salesman here within a week with a firm price and the job was schedule within the month. This company has the best people that I have ever worked with from marketing to sales to receptionist. Every crew I have had here has been the greatest to work with. Knowledgeable, nice, fast and when they leave you would never know they were here. Other then the problem you had been stressing over has been resolved. I would never consider anyone else. (Oh, I did interview for a weekend position working trade shows and they didn't like me as much as I liked them. I was only interested because I tell Everyone I talk to about how pleased I was so I thought, hey, maybe I can get paid for it)
Carol R.
Feb 2015
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Sean B.
Dec 2014
unknown
Response from Bix Basement Systems
"Thank you for the "A" rating on Angie's List. Please be reminded that we do offer a Refer-A-Friend program in which you can earn $50! Check out our website at www.bixbasementsystems.com and fill out the form today!"
Leiane B.
Dec 2014
.
Response from Bix Basement Systems
"Thank you [member name removed] for the positive feedback! Please remember that we reward our customers with our Refer-A-Friend program. We make this easy to do by logging onto our website at www.bixbasementsystems.com and filling out the form. You could earn a $50 Visa Gift card should your friend commits to completing a project with us."
Licensing
State Contractor License Requirements
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FAQ
Bix Basement Systems is currently rated 4.0 overall out of 5.
Bix Basement Systems accepts the following forms of payment: CreditCard
Yes, Bix Basement Systems offers free project estimates.
No, Bix Basement Systems does not offer eco-friendly accreditations.
No, Bix Basement Systems does not offer a senior discount.
No, Bix Basement Systems does not offer emergency services.
No, Bix Basement Systems does not offer warranties.