HERITAGE LIGHTING FIREPLACE

I totally believe in passing referrals for good service and rarely post negative comments but he was so over the top rude I was flabbergasted. I hope he has better days but he will never have them with me. I do not recommend even stepping foot inside this business.

It was a bit strange when I went on Angie's List after coming back from this local store and found someone had a similar experience as me, however it was not the man with the beard that I have dealt with on a couple of occasions, it was the other one.  I won't go into all of the details but I had a problem with a product I purchased and I tried to tell him, he turned it around and got so incredibly rude, accused me of not telling the truth, which was not the case, tole me I came in with an attitude, which I did not, I needed help BUT..after that I admit I did have a few things to say which were not so nice.  I was in there in November and I wasn't important to him then either.  I thought he was just having a bad day, apparently this is normal.  I've been in DBQ for 4 years and if this was the first local store I would have visited I probably would have run back to my home state.  I won't walk back in that store. If another local store doesn't have it I will drive to the Davenport or Cedar Rapids area.

The rudest experience of dealing with a store I have ever had. The gentleman with the beard who works there, I assume he is the owner, was completely rude to me and my mother, for no reason I could understand. He wouldn't tell me why he showed us the door and told us to use it. He wouldn't show us the product I asked to see, and said he wasn't going to sell it to us. No reason, just totally rude attitude and behavior. This was after I had been in there not a week before and dealt with a younger salesman who was very helpful and friendly. I was prepared to buy today, but will never set foot there again. 
This man does not want to do business and I hope everyone gives him exactly what he wants. It was obvious that there was something he did not like about either my mother or myself. He was willing to show the item till he walked around the corner and then suddenly decided that he didnt want to have a sale.