Willis Auto Campus

It was fine, whatever you can do with an oil change. It was nice and they were quick.

They sell Cadillacs, Lexus, Volvos and Land Rovers; it’s a high end car. The whole total was probably $6.000. I was very satisfied. They are not the lowest cost in town, but they’re reputable and they deliver. I am happy with their service. The quality of service was good. They did what they said they would do. Sometimes they pick up our car and sometimes we take it in. There was a number of things that needed done. They actually gave us a loaner car. We went on vacation, came back and it was done. The workers are helpful.

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I am giving them a B, because they forget to reset my dashboard display and we have to go back to have them reset that.

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They were very professional. They were a bit pricey but they were thorough, efficient, and prompt.

The service manager was able to do repairs as warranty (not the rattle) and had the recommended service work done and then had the vehicle returned to my home right around the time I was able to arrive home from work.
Even though Willis is a bit more some of the extra things do help.

I dropped off my truck at 730 for an oil change and to find out why my abs light was on. They called me back at 940 AM to let me know that my rear brake rotors and pads needed replaced and the cable for my abs had been cut so my hub assembly needed replaced. Cost for the rotors $57 a piece and the rear brakes replacement cost was about $400, including labor. The front hub assembly was going to be about $350. I declined the repairs since I knew that I could get the parts much cheaper.
I ordered the parts on Amazon.
-$75 for rear rotors and pads,
-$35 for the front hub assembly.
If they were charging $150 for rotors and pads, that would mean they planned about $250 in labor. I replaced the rotors and pads in about 2, unrushed hours. That's $125/hour.
They washed my truck, which I love and told me they would call when it was done.
I never received a call back, so I called them when I was done with work. The phone rep said that they completed replacing the hub assembly and my bill was $350. I was a bit upset because I said not to do that work. I later found out that my total was so high because someone had entered 28 liters of oil instead of 8.

I can not say enough about the quality of service at Lexus. I have never experienced this level of service in my life. I purchased a new Lexus RX 350 1 year ago. After a recent accident they helped me through the entire ordeal. They came to my home to pick up my car, they replaced the back bumper and side panel and returned my Lexus to my home. I had a follow up appointment 60 days later to apply new Auto Armor to the car and again they came to my home, picked up the car and returned it to my home. Oh yes, they washed the Lexus on both occasions without my asking. Their sales and service is unbelivable!
After driving the same Jeep for 17 years, I was more than excited at the prospect of a and quot;newand quot; car. Kerry Graham was my sales consultant, he was friendly, professional and knowledgeable and the service he provides does not stop there, If I have any questions or concerns I call Kerry. On the day that I test drove the Lexus, he did not sit in the back seat and and quot;pushand quot; the sale. I drove it alone and he told me to take my time, so I returned to the dealership 4 hours later, then he suggested something I have never heard of, he told me to drive the car home for the night so I could show it to my husband, and asked that I return it by 5pm the next day.
I could go on and on, needless to say: Lexus for Life!

My car was in the body shop from an accident and it went over to service for needed repairs from the accident. They called me and said that their were a few other items that needed fixed. Because of convenience I went ahead and let them fix the issues but it was rather pricey. They were very nice and professional.

I purchased my car in Omaha, but after the MINI dealership opened in Des Moines I began to bring it to Willis. They always got the service done quickly, and on my last service before turn in everything came out great.

Overall, the experience has been good. They're honest, effective, and give you a fair deal!

They provide perfect service with honest salesman. They are very friendly. It's really an outstanding dealership. They will pick up your car for service, anywhere in the state of Iowa, give you a loaner car, and service your vehicle for you.

They are good. They do the job when they say they will. They are reasonably priced. They always offer quality work.

I use a different provider now because I think they are very expensive for out of warranty work. Their service reps are paid on commission basis which I don’t think is good for my interest and solving problem as cheaply as possible.

indifferent to me did not communicate within their own organization blamed me bought my volvo there 3 years ago and have never had a positive experience be careful they are into blame game not customer needs

We like this company very well because they go a little bit above the normal. They have loaners available if needed. They are not cheap, but they do very good work.

What I really like about them is that they will come and pick up your car, take it in, do an oil change, and return it by the end of the day. If we need to have it delivered at home, they will do that too. If you are going to be without your car for a longer period of time, they will give you a lease car. We had some work done that was going to take a while, and they brought out a new Cadillac for us to drive. Every time they take your car in, they run it through the wash, so it's clean. Sometimes they even vacuum out the inside.