Wells Fargo Home Mortgage

They've made one mistake that I had to call about - I paid 2 months at once & received a late fee notification when I shouldn't have the following month. Otherwise they seem to be fine. They do offer some special features that can reduce the term of the mortgage & interest paid which I thought.

In late April, we decided to refinance our home mortgage. We had an adjustable rate mortgage with Wells Fargo, and decided it was time to refinance and lock in a low rate with a 30-year fixed mortgage. We chose Wells Fargo since we already had our mortgage with them, which we thought we would simplify the process. In early May we completed all the paperwork, locked in the rate, and were assured we would be done quickly. Then, our loan officer disappeared and we were reassigned. This happened 5 times over the course of 4-1/2 months. Each time we had a new loan officer, it was apparent they hadn't reviewed our file, as they would ask the same questions as the previous person had. We are retired, and living off our assets, which are considerable. We have no other debts, and have the highest of crdit ratings. We could easily have paid off the loan if we had chosen to. Yet, because we fell outside the "norm", we were either ignored or asked for additional information. This went on for months. We finally complained to the president's office, and were handed off to someone who seemed, at least, to know what they were doing. But things still dragged on. Meanwhile, we were wanting to buy another property as an investment, but couldn't move forward until this was resolved. After 4-1/2 months, and the request for additional copies of things they already had, we cancelled our application. No one ever apologized or explained why this simple procedure was going on forever.