TRAVISS AUDIO VIDEO

Excellent. They scheduled the repair for the next day, I was called in the AM telling me they had an earlier opening which was great for my schedule, the repairman came, was very polite and efficient. He immediately found the problem, and while he could have tried to "upsell" me into a different wiring or speaker system, he made do with what we had already, plugged the wiring from the soundbar to the appropriate ports on the back of the TV and poof...done. Cost of coming out is around $100 including tax which is pretty fair in this area.

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Travis TV ordered new part. Three days later Travis called part arrived.

Tech came out following day and explained that a new tuner would take a lot of soldering and another part could easily burn out

from the heat,. He but in new and quot;board.and quot; Time involved in this procedure was about 20 minutes.

Tech told us there would be no charge as Travis contacted the manufacturer (LG) and told the LG people that

we were good customers as we have 3 LG TV sets

The Tech was very polite, friendly and extremely professional.

He has been and quot;workingand quot; on TV sets for about 20 years.

This experience solidified our confidence in Travis TV/Audio.

Traviss Audio Video have a sterling reputation. They've been around for 60 years. They were great and right there on time. The installers were very knowledgeable and knew what they were doing. They did a couple of other things and didn't even charge me for it. I may be buying another television from them again soon.

We have been doing business with Traviss for the past fifteen years at least. We just purchased the two new TVs and blue ray players. Our purchase incuded delivery, installation, and removal of some old TVs. Everyone we dealt with was very respectful, professional and did a GREAT job all around for us! We have always been VERY SATISFIED with the dealings we've had with Traviss, which include both new purchases and repair. I'm all about service and theirs has been way above satisfactory!

They were knowledgeable and helpful. They suggested proper equipment without wanting me to spend a lot of money. They did a great job with the installation. I would use them again in the future if need be.

My 15 month old 42 inch Sony TV was starting to stop working, the edges were becoming blue. I called Traviss, where I purchased the TV, and had them diagnose the problem. Very friendly guy, told me he had bad news, that I was looking at about $600 in repair for a 15 month old $2,000 TV. I was upset because it had only been out of warranty for three months. He empathized with me, and said it was out of his hands, but did suggest that I call Sony and he gave me some pointers. After many calls to Sony and a letter, Sony agreed to pay for the $450 part. Traviss agreed to install it for free - a real nice touch that they didn't have to do, but I appreciated it. The only thing I ended up paying for was the original $75 trip fee to diagnose the problem. The installation was quick, repairmen was on time, and the TV looks great now. This is why I stay away from the big chains and buy from local guys.

The overall experience was lousy. They have an elitist attitude. The service techs had no idea how to repair the TV and after a month of their runarounds I gave up.