Tidy Pool & Spa

I emailed and received a quick response.  A time was arranged for them to come over and look at hot tub.  He said he could find and repair leak and planned on coming out the next day.  He came out and said he needed to order a part and came back in a few days to fix it.  The first time he thought he fixed it and we noticed right away it was still losing water.  He then said he had to order another part and came back about a week later to repair and said it was fixed.  We paid him approximately $450 for the repairs.  He left the hot tub uncovered and it still leaks.  When they took off the cover they broke it (it wasnt in great shape to begin with but still covered the hot tub).  Now the tub is mostly empty and filthy.  They seemed like nice enough guys but we were told they could fix it and they couldnt.

My Hot Tub had been losing water, called Tim and he came out the next day, diagnosed the issue and fixed it at a reasonable cost. 
I suspected it wasnt going to be a major issue, and it wasnt. I didnt want to mess around with it since my tub is outside on my deck and the temperature was in the teens. Tim had no problem with that and made sure everything was fine before he left.