Thrasher Service Corporation
About us
Thrasher Service Corporation was started in 1978. Our staff has over 40 years of combined experience in the HVAC and plumbing industry. We are family owned and operated by Jim and Connie Thrasher. With a staff of 18 full-time employees, we are your full-service plumbing, heating and air-conditioning company.
Business highlights
Services we offer
BACKFLOW PREVENTORS & TESTING, BATHROOM & KITCHEN REMODELING, BOILER REPAIR & INSTALLATION, INSTALLATION OF FURNACE & AIR-CONDITIONING SYSTEMS, RADIANT HEAT, SEWER & WATER LINE REPLACEMENTS, SNOW MELT SYSTEMS, UNDERGROUND UTILITY WORK & BATHTUB LINERS & WALL SURROUNDS. RESIDENTIAL & COMMERCIAL., WATER HEATERS, WIRSBO RADIANT FLOOR HEATING
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 19% | ||
| 5% | ||
| 10% | ||
| 7% |
First time installer from Thrasher's came out he was alone without anyone from drywall company took him down explained work to him (as I didn't see how he could do it without the drywallers there) He then calls dry wall company to set up a time when they could call come at once. First time Thrashers was there no service done. Within a few days they all come out together gentleman from Thrashers was here just a few hours cut out vents showed me and said once the dry wall was complete to contact them again so he could put covers on my vents as he could not do that until work was done. Second time they were out. This was around Thanksgiving.
After the dry wall was complete I contacted Thrasher's to come and put on the register covers. They sent they guy out right away but, he didn't seem to really know the work that needed done. No problem I walk him down show him where the previous gentleman left three register covers that just needed to be installed. Also asked him if he could contact the drywall company for me to pick up their scrap that had been sitting in my back yard for over a week. He said no problem. Before he leaves he shows me what he as done. Which is installed two register covers where the new drywall had just been installed. The third register was installed in a room that already had a finished ceiling and he said the cover that was left won't fit that register. He instructed me he contacted the dry wall company and they would be out in within a few days to pick up scrap and they were going to bring the correct register cover. But, if no one shows to go ahead and call them back. Third time Thrashers was out here.
I wait about a week because I am generous and patient person and call Thrashers back to tell them the scrap is still in my yard I am missing a register cover Oh and one of the covers they put in just fell out of my ceiling because they didn't use any type of anchors or anything. A few minutes later Chris calls me back because I guess they don't understand what's going on. I explain to him the situation. He says well I talked to the original installer and he said he left three covers there. I agree he left three covers here and tell Chris the second gentleman he sent out said the cover didn't fit and even if it would fit he took it with him and I don't have it anymore. Chris says okay he will send someone out.
In between all this I had an out of town vacation going on so it was a few weeks before I called Thrashers back to tell them no one had yet to come to install my missing register cover and to fix the one that just fell out. They apologize they hadn't sent anyone because they didn't realize my job was not complete. At this point Thrasher's is paid in full; I paid them out of good faith that they surely could send someone out to put up a few register covers.
We are in January now been dealing with the same project since right before Thanksgiving. Open the door yesterday to see my original installer from Thrashers! Yes relief surely this gentleman can fix it he actually KNOWS what's going on. He is down there for a little while reports to me to come see his work. Register covers are installed he yanks on them in front of me yes nice and sturdy they won't be falling out. The cover that was missing though well the second person from Thrashers couldn't get it to stay because well the whole was cut to big.
So now I have a cover on it but between where the cover and where the drywall starts I can stick my hand. They tell me I will just have to call someone to patch my drywall. Surely I don't think this is right but I figure I will just call Chris and get this all worked out.
Contact Christ and tell him how on the ceiling that was already finished the cover doesn't fit right that I can fit my whole hand in the gap between the register cover and the drywall. That now my drywall needs patched. SURE he can take care of that for an extra charge.
They removed the ancient, water damaged lath and plaster, finished all surfaces with handsome PVC panels molded to look like 6-inch by 3-inch "subway" tiles, installed state-of-the-art PEX tube plumbing for both the shower and existing sink and, most importantly, made what could have been a plumbing code nightmare work for the century old drainage and vent systems.
The only problem I had was the absence of a general contractor/foreman to coordinate the various sub-contractors, who would have made some mistakes had I not been there to call the Thrasher representative to clarify their roles in the overall job. But everyone was understanding of the need to "measure twice, cut once" and cooperated fully. The result is a beautiful new bathroom that's brighter, safer and easier to clean.
Once the final contract was signed and the proper equipment was located the installer had it up and running in less than 48 hours. The installer was running up and down the stairs between his truck, the outside unit, the up stairs controls and the furnace in the basement.
When he was done, he left the areas clean and you could not tell he had been there.--except the house was cooler.
The installation went... okay. The guy seemed competent. He ripped the old surround out and the existing drywall, put up new drywall and installed the new surround. The initial plan was to install it so the surround butted up to the bottom of the crown moulding. The installer pitched us on changing that plan and removing the crown moulding in the shower surround area, which we did agree to. We shouldn't have. It looks terrible and WE are responsible for refinishing the hacked off moulding and ceiling. Also, to install the new fixtures, he had to put a hole in the linen closet. A large hole, which he promised the company would come back and fix. The rest of the liner & fixture installation was fine, but he commented that normally, when an exhaust fan was going to be installed with the job, it was done first.
And we found out why the next day, when the team showed up to install the exhaust fan and told us there wasn't enough room in the attic to install the fan from above, if we wanted it, it would have to be installed from below. And we weren't allowed to get the liner wet yet, so we'd have to wait on the clean up for an additional day. Faced with that option, we declined the exhaust fan.
The following Monday, calls were made to the company to establish what did and didn't get done and what still needed to be finished. And then the communication stopped. We ultimately had to call the accounting department 3 months after the installation to get the hole in our closet fixed and be billed for the unpaid portion of the job.
This company seems to be big on the sell and short on the follow through. Will never use again for any service or recommend.
Licensing
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