Thrasher Service Corporation

Job done professionally and expeditiously.

Their office was able to fit me in the very next day. They called and sent out a serviceman, he was professional, well spoken, and polite. He fixed the problem quickly and was upfront about the cost. I had a bad capacitor, he replaced it and i was up and running.

They had to replace a disconnect box for the heat pump (HVAC tech) and replace the elbow on the water main before the meter (plumber). Both men were terrific and I will do business with them again.

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It started with a broken on/off valve street side. They claimed the pipe to the house had collapsed and they needed to dig a new trench for a cost of $3000. Instead they stuck the on/off valve in the middle of the sidewalk and ran a hose to the house through the old pipe instead of putting a new trench they charged me $3000 to do.

It was time for my fall service check up on my Trane heat pump and Trane furnace. Making the appointment was easy and the tech called and asked  if it was OK if he came over a little early. I was OK with that. He  showed up, clean, well groomed and very polite. We discussed a few non furnace related things that turned out not to be in their wheel house. He then proceeded to check my heat pump and furnace

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Technician was prompt and professional. Work was inspected that same day and approved. I was happy with the results and would work with them again.

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Their service guys showed up and went to work and were easy to work with.  They did solid work and gave me feedback to help me out with finishing my basement.  I'll definitely use them again for any plumbing or HVAC needs.

It was okay.  They did some services for us.  The job went well I would say.  The Thrasher was good.  They are professional, very experience.  They referred new line sewer service and they also did some work with their project and they were very good with referral.

.CAncel review    Wrong Company

The service guy came and identified the problem.  Called a  store and asked them to open up for the part and then waited while store manager opened up.  Came back, installed the part and made sure furnace was working before he left.  The price was hefty, but I expected that -- the part was the most expensive percentage of the bill.  The service guy was up front about cost all the way through. Thrasher Service saved my water pipes and was reliable.  Furnaces don't understand holidays and I'm glad Thrasher had these guys available.  Top notch company.

Just bought a house in Des Moines with a "finished" basement. Once all settled realize our finished basement doesn't have any heating vents. Eeek! Looked at different options online and decided to contact Thrashers as they did bathrooms and heating thought it would be a good fit since later on down the line I want to install a bathroom also in my basement. Chris came out and was a super nice guy. Said he could have his guys put in four vents with a return for $500. Sounded super. Reviewed with my husband we thought the price was right. Contacted Chris again because we were installing the vents  into a drop ceiling; wanted to get price check on just dry walling ceiling and get heating installed. He sent out a guy from the dry wall place they work with right away. Got second quote was around $1,000. Sounded great sent them check with 50% down.
First time installer from Thrasher's came out he was alone without anyone from drywall company took him down explained work to him (as I didn't see how he could do it without the drywallers there) He then calls dry wall company to set up a time when they could call come at once. First time Thrashers was there no service done. Within a few days they all come out together gentleman from Thrashers was here just a few hours cut out vents showed me and said once the dry wall was complete to contact them again so he could put covers on my vents as he could not do that until work was done. Second time they were out. This was around Thanksgiving.
After the dry wall was complete I contacted Thrasher's to come and put on the register covers. They sent they guy out right away but, he didn't seem to really know the work that needed done. No problem I walk him down show him where the previous gentleman left three register covers that just needed to be installed. Also asked him if he could contact the drywall company for me to pick up their scrap that had been sitting in my back yard for over a week. He said no problem. Before he leaves he shows me what he as done. Which is installed two register covers where the new drywall had just been installed. The third register was installed in a room that already had a finished ceiling and he said the cover that was left won't fit that register. He instructed me he contacted the dry wall company and they would be out in within a few days to pick up scrap and they were going to bring the correct register cover. But, if no one shows to go ahead and call them back. Third time Thrashers was out here.
I wait about a week because I am generous and patient person and call Thrashers back to tell them the scrap is still in my yard I am missing a register cover Oh and one of the covers they put in just fell out of my ceiling because they didn't use any type of anchors or anything. A few minutes later Chris calls me back because I guess they don't understand what's going on. I explain to him the situation. He says well I talked to the original installer and he said he left three covers there. I agree he left three covers here and tell Chris the second gentleman he sent out said the cover didn't fit and even if it would fit he took it with him and I don't have it anymore. Chris says okay he will send someone out.
In between all this I had an out of town vacation going on so it was a few weeks before I called Thrashers back to tell them no one had yet to come to install my missing register cover and to fix the one that just fell out. They apologize they hadn't sent anyone because they didn't realize my job was not complete. At this point Thrasher's is paid in full; I paid them out of good faith that they surely could send someone out to put up a few register covers.
We are in January now been dealing with the same project since right before Thanksgiving. Open the door yesterday to see my original installer from Thrashers! Yes relief surely this gentleman can fix it he actually KNOWS what's going on. He is down there for a little while reports to me to come see his work. Register covers are installed he yanks on them in front of me yes nice and sturdy they won't be falling out. The cover that was missing though well the second person from Thrashers couldn't get it to stay because well the whole was cut to big.
So now I have a cover on it but between where the cover and where the drywall starts I can stick my hand. They tell me I will just have to call someone to patch my drywall. Surely I don't think this is right but I figure I will just call Chris and get this all worked out.
Contact Christ and tell him how on the ceiling that was already finished the cover doesn't fit right that I can fit my whole hand in the gap between the register cover and the drywall. That now my drywall needs patched. SURE he can take care of that for an extra charge.

They were just excellent. They had a few unexpected obstacles, but they worked around it. They were there when they said they would be there and got it done within a day or two.

The service tech arrived at the beginning of the scheduled time span.  Went directly to work and checked everything out on the furnace, replaced the filter and explained what he did and gave a written statement of the service performed.

We had an emergency call from them on a weekend and they responded immediately, and the guy was excellent. They haven't given us an estimate for the second call yet. I really liked the first guy who came out, but he is not with Thrasher anymore.

Through their Re-Bath franchise, Thrasher removed our decades-old tub and shower surround, installed a beautiful new walk-in shower complete with modern, flow-controlled mixer faucet and low-flow shower head, and swapped out the obsolete toilet with a modern, low-flow model.
They removed the ancient, water damaged lath and plaster, finished all surfaces with handsome PVC panels molded to look like 6-inch by 3-inch "subway" tiles, installed state-of-the-art PEX tube plumbing for both the shower and existing sink and, most importantly, made what could have been a plumbing code nightmare work for the century old drainage and vent systems.
The only problem I had was the absence of a general contractor/foreman to coordinate the various sub-contractors, who would have made some mistakes had I not been there to call the Thrasher representative to clarify their roles in the overall job. But everyone was understanding of the need to "measure twice, cut once" and cooperated fully. The result is a beautiful new bathroom that's brighter, safer and easier to clean.

The old system quit working on a hot (90+ degree) day.
 Once the final contract was signed and the proper equipment was located the installer had it up and running in less than 48 hours.  The installer was running up and down the stairs between his truck, the outside unit, the up stairs controls and the furnace in the basement.
When he was done, he left the areas clean and you could not tell he had been there.--except the house was cooler.

They did an excellent job. They also do little tasks that I need done in the house. They will come over and do whatever it is that I need done. They are very dependable. I checked around with other people regarding the price. I've used them several times.

Thrasher was certified to do this, did a good job for me reliably, and at a reasonable price.

The sales guy who came was great. Helped us sort through our options and, while there was some pressure, allowed a 3 day window to change the order, which we ultimately used. Because the liner was supposed to be pre-fabbed to our shower and because they were busy, it took a month or so to set up the installation appointment.
The installation went... okay. The guy seemed competent. He ripped the old surround out and the existing drywall, put up new drywall and installed the new surround. The initial plan was to install it so the surround butted up to the bottom of the crown moulding. The installer pitched us on changing that plan and removing the crown moulding in the shower surround area, which we did agree to. We shouldn't have. It looks terrible and WE are responsible for refinishing the hacked off moulding and ceiling. Also, to install the new fixtures, he had to put a hole in the linen closet. A large hole, which he promised the company would come back and fix. The rest of the liner & fixture installation was fine, but he commented that normally, when an exhaust fan was going to be installed with the job, it was done first.
And we found out why the next day, when the team showed up to install the exhaust fan and told us there wasn't enough room in the attic to install the fan from above, if we wanted it, it would have to be installed from below. And we weren't allowed to get the liner wet yet, so we'd have to wait on the clean up for an additional day. Faced with that option, we declined the exhaust fan.
The following Monday, calls were made to the company to establish what did and didn't get done and what still needed to be finished. And then the communication stopped. We ultimately had to call the accounting department 3 months after the installation to get the hole in our closet fixed and be billed for the unpaid portion of the job.
This company seems to be big on the sell and short on the follow through. Will never use again for any service or recommend.

They are the most inexpensive union company and charge less than the non union companies. They do an exceptional work. They charge less than anybody else in this area. I never had to call them back and they are very quick. They will come back to do work on my two other rental properties.

It went ok in the end. The back part was that he left things leaking. I had them come out multiple times to fix the same issue. In the end when he left I noticed that he left one of the old lead pipes in the rafters.