SPRINGER PROFESSIONAL HOME SERVICES

They call me before to schedule the service and then they call me before to remind me of the service, very helpful. They are fine. I'm on an annual regular payment so I pay $58.30 a month Cost is a little high but they have the termite free guarantee which is helpful. They're better than I am on punctuality.

After treatment he came back twice for follow up and will be on call for one year.

They do good work. I usually watch them if there is an area they missed that I need done then they do it. They seem to do good work. 

They do a great job. We've been working with SPRINGER PROFESSIONAL HOME SERVICES for four years or something like that. They really service from scheduling to showing up to giving us a call when they're en route. They're just a great service provider.

They were polite and nice.

unknown

.

unknown

They are very responsive when you call outside the normal appointments.  I have called when there are pests caught in trap which I did not want to deal with.  They came out quickly to take care of it. 

Their two hour window of appointments is reasonable.  They normally come right on time.  They do tell you they will alert you if they will be late.  And, they are very responsive to changes.

I live outside the Des Moines area which is about a fifteen minute extra trip time for them.  They have never complained or brought this up to be an issue.

I have purchased another home and continue to use their services on both my homes on a short term basis.

My only concern is their field staff are not full time employees which leads good staff moving on to better full time jobs.  I have worked with about four different service staff in the four years of working with them.

Had a former serviceman do the work for Springer. Very professional, courteous, and interested in my questions and feedback. Have worked with Springer for a while. Have had good service, but this gentleman was excellent in his quality of work and professioalism.

unknown

unknown

unknown

My entire home is hard wood floors except for one 5x7 area rug in the living room. And after awhile that rug, even with regular vacuuming, gets pretty dirty (especially with a dog that sheds A LOT). It didn't make send to rent a Rug Doctor for a 5x7 rug, and it certainly didn't make send to buy anything, so I called Springer to take advantage of their service to pick up, clean and then return area rugs. Scheduling a pick-up was quite easy - they were flexible and able to give me a couple-hour wide window of time just a couple days after my call. The estimate was that the rug would be ready and returned in about a week, but actually was ready in just 5 days. Return delivery was equally easy to schedule - in fact the morning I'd scheduled the return I was called and asked if I was home so they could bring it early.
It's a bit pricey when you consider what I paid to clean a relatively small area rug, but the convenience more than makes up for that. Also, everyone I dealt with at Springer was very friendly and professional. I'd definitely use the service again next time my rug needs a deep cleaning.

Very well.  Two service people did an excellent job troubleshooting.

It went well. They're really nice, prompt and easy to work with. They did a good job. They are within the range of others that I have called around. I've probably used them probably because they were the most affordable and they weren't probably at the highest range or at the lowest range I'd say, they were probably mid range. They were punctual.

We started with them for pest control because I can't stand spiders. We started using them and then they did shampoo and we've just been using them. They know us by now.

We used Springer for annual carpet cleaning and the service has been great.  We decided to use their home services for staining our deck and fence, it did not go as well.  The price was $1,000 which was on the high side but we really appreciated the service and professionalism we had had from the carpet cleaners so we gave it a shot.   While the deck and fence do look good we did have a couple of issues.  There were a couple of large stain spots on the siding of our house that they had to have seen but did not take the time to clean up.  Also, they left an empty stain can behind our fence that our kids found.   It is the small things that set companies apart and unfortunately Springer did not meet our standards in this case.  Also, the gentlemen left an invoice with my wife so we could send in a check or call with a card number which we were planning on doing within in the week.  The next day the company called asking for a card number.  I understand a company needs to paid but calling with 24 hours of us having an invoice seems a little overboard.   We may give Springer another shot in the future because of the great service we have had before this experience but I hope they understand the importance of the little things. Maybe their home service should take some pointers from their carpet cleaning division.

It went fine. I decided to go with this company because of the way they were rated. They were good and did a good job.

It went fine. Overall, the job went well. They did a good job that we expected them to do. They were very cordial. It was all taken care of, very impressed. They were prompt, efficient and pleasant to work with.

All things went very well.

Prompt.  Friendly.  Called ahead.  Thorough.

unknown

unknown

They are very friendly, on-time, and do a great job.  We haven't had ANY problems with bugs since we started using them last summer.  I was a little leery of going with a "green" pest control company that doesn't spray inside the house (since that is what I've always been used to), but we haven't had any critters at all on the main floor of our house (we get the occasional spider & water bug in the basement, but they are pretty rare and usually they show up around when it's time for Springer to come spray again).  Definitely give them a call.  Brian, the technician that comes to our home, also always has a DumDum sucker for my son when he happens to be home during our service call. :)