Mr. Appliance of Urbandale

Very quick appointment. Benjy showed up on time. Talked to me about my washer and quickly went to work. Once diagnosed he explained what the problem was and gave me a repair estimate. I decided to buy a new washer. He was very professional. I rate many technicians about their knowledge but #1 is how much personal time they spend on their phones! That was not a problem with Benjy. Your company is going on the top of my list for appliance repair. Thanks for the service and let Benjy know how much I appreciate his service.

We still haven’t received the part for our dryer! We call and they say it hasn’t come in yet after they search for along time.

Dennis is a liar by trade! They scratched the heck out of my hardwood floors and then ended up not helping me in any way to repair them. I paid them $482 to fix my fridge and the tech just shrugged it off that my floors were scratched. Plus, no refund, so that is not cool!

Technician wore mask the whole time and was very professional. Fixed the fridge and explained exactly what happened.

I am pleased with the service I received.

[fVery competent professional and right on time.

I ended up buy new it was cheaper the part along was 300.00 dollars and labor would be another 300.00

Mike was very proffessional and was in and out in no time Awesome guys

Let me know when he was to be at the house, texted updates, was on time, clean and knowledgeable.

They were good and quick. all done

Your number 1 pro cant make it out to my house until Monday. I guess I'll just have to eat out for the next 3 days? I've already lost several hundred dollars in meat in my freezer...no problem right? So much for "homeAdvisory"

Topnotch customer service!

Mr. Appliance promptly answered the service call and arranged to come for the repair in less than 2 days. It is difficult to find someone to service a Samsung refrigerator (not sure why?). Central Appliance didn't respond to 2 voicemails I left asking to call to arrange for a service call. They still have not followed up to find out if we needed their help. I will continue to use Mr. Appliance as my preferred repair service.

My repair was not cheaper than replacement; so we did not proceed

As it turned out, my dishwasher did not need any repairs. It took a call into the actual manufacturers Customer service line to get the information needed to make the dishwasher run correctly. The first scheduled appointment got canceled by the technician. The second one, the technician showed up on time but what he recommended doing would have meant tearing out tile flooring and paying to reinstall by tile person plus whatever labor he expended on a dishwasher that did not need any repairs.