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About us
Owner operated.
Business highlights
Emergency services offered
17 years of experience
Services we offer
Tree care.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.26 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 17% | ||
| 0% | ||
| 0% | ||
| 17% |
Showing 1-6 of 6 reviews
Dan J.
Jan 2015
unknown
Mark S.
Dec 2013
Very knowledgeable in climbing and tree removal. Expert in tree care. Impressed with his skill. Friendly guy who cares about trees and taking care of the customer. Very open and honest.
Was willing to work with me to keep cost down and within my budget.
Was willing to work with me to keep cost down and within my budget.
MOLLEE K.
Sep 2013
I purchased a $99.00 Groupon with a $225.00 value in 11/2012 and job was not completed until April 2013.. Poor communications throughout the months to get them to actually complete the job was agonizing. Kept postponing my job and gave poor reasons. The work that was completed was done well.
Response from Embark Tree Services
"We had scheduled this customers work based on her concerns with 4 trees. One portion of the work involved trimming a very large tree above a neighbor's house, while the other portion involved removing several smaller trees. Although she approved our estimate in part, when we arrived onsite to perform the work, another tree service was onsite working on the neighbor's tree; I assumed that she had done some shopping around and hired them to do the project as she had not communicated with us, although we had a date scheduled for the work and gave us no notice of the changes. As for the time span of the work, she was informed at the time of her purchase that the Groupon company sold an overwhelming number of the promotions, far exceeding what we were led to believe would be offered. In an effort to be upstanding despite Groupon's handling of the situation, we extended the promotional value far beyond its stated date so that our customers could still receive the value of their promotion. The two main issues with the Groupon have been that many people wanted us to provide services far beyond the value of their promotion, but were unwilling to pay the extra money that it would take to complete their projects -- many people lashed out at us because of this, even though we were very generous with the application of the value, in many cases beyond the time span the Groupon provided. The additional problem with Groupon was that we were told we would be selling 100-150 of them, while they sold over 400 of them and left us holding the bag. We informed our customers of this issue at the time of their consultation (before the work was even scheduled) and in all but a couple of cases, everyone one agreed to wait as long as it would take because they were getting their tree service performed at less than 50% of its retail value. Despite this person's poor review -- Groupon's customers final rating of our service was over 95%, high enough that they sent us a gift card as a reward for our performance. Had this customer given us prior notice of the other company being onsite completing other portions of her project, we would have been able to complete her project sooner."
Benjamin R.
Feb 2013
During a recent storm, half of a tree fell on our detached garage. I contacted the owner of the tree service through his website, and after a couple of emails we set up a time for an estimate. When he arrived, I showed him the area, and stated that I wanted to keep the brush and wood (less time/work for him). He quoted me a price of $250 (plus tax) to get the partial tree off the garage and cut it up into manageable pieces. Also, because it was storm damage, he placed our job on higher priority. I was impressed with his knowledge. He knew about the several different kinds of trees on our property and gave advice about how to deal with them in the future (much appreciated).
He did the work within 1 to 2 weeks of the estimate, while we were gone. He also sent an email afterwards explaining how the job went and that everything went well. It was a very pleasant experience. The owner knows what he's doing, quotes a fair price, and did exactly what he promised. I would recommend him to friends and family, and I look forward to hiring him again.
He did the work within 1 to 2 weeks of the estimate, while we were gone. He also sent an email afterwards explaining how the job went and that everything went well. It was a very pleasant experience. The owner knows what he's doing, quotes a fair price, and did exactly what he promised. I would recommend him to friends and family, and I look forward to hiring him again.
Robin M.
Dec 2012
I had purchased a Groupon for Embark and contacted the owner, Andrew, for an estimate in August. While the company is relatively new, he was knowledgeable and assured me he would be doing the trimming and would do so by climbing the tree, rather than trying to bring in a bucket. Without prompting, he said he could not recommend doing any major work on the ash tree, given the likelihood of its eventual demise due to the emerald ash borer. He suggested cleaning up dead branches and improving clearance for the garage roof, which was what I had planned to request, but I was impressed with his honesty. He scheduled the work for December, after a hard frost, to avoid any danger of oak wilt disease.
Despite some equipment difficulties and the illness of a crew member on the day of the work, he and a co-worker arrived shortly after 8 a.m. and worked until 4:30 p.m. or so. Most of the work involved a very large pin oak that needed extensive work to elevate the lowest branches, clean out the interior and remove deadwood and broken limbs. Even though the wood chipper was out of service, they did an excellent job of cleaning up after themselves and hauling all the refuse away in a dump truck. They were careful with my property and with my neighbors' properties. The trees look great.
Despite some equipment difficulties and the illness of a crew member on the day of the work, he and a co-worker arrived shortly after 8 a.m. and worked until 4:30 p.m. or so. Most of the work involved a very large pin oak that needed extensive work to elevate the lowest branches, clean out the interior and remove deadwood and broken limbs. Even though the wood chipper was out of service, they did an excellent job of cleaning up after themselves and hauling all the refuse away in a dump truck. They were careful with my property and with my neighbors' properties. The trees look great.
Erin C.
Dec 2012
It took a few week to set up an appointment for an estimate - which I anticipated, because I knew the Groupon likely caused an influx of business for Embark. I met with Andrew and was extremely impressed with his knowledge, expertise, and seemingly genuine enthusiasm for his line of work.
Originally I thought I would have a few trees trimmed. After speaking with Andrew and learning that was probably not necessary at this time, he suggested a growth regulator for my beautiful very old oak tree which is very close to my home. I loved this idea. I also asked about trimming a very small maple that was also close to my house. Andrew recommended removing the tree as it would continue the same growth pattern after a trim. This made perfect sense and we plan to have this done in the future.
The reason I rated the company a B was the follow-up after the appointment. I notified Embark I wanted to do the growth regulator and was told the product would be ordered and I would be called about a time for its application. Weeks went by. I had to make serveral phone calls to get this application on the schedule. While I understand product application may depend on the weather, a total of approximately 6-8 weeks passed between the time I asked for the service and the time it was completed.
Again, I expect this has a lot to do with the increased business the Groupon brought in, and also the beautiful mild weather we had this fall in Des Moines. If this is the case, it's a good thing as the Groupon did what it was intended to do - bring in more business. However, each customer needs to still feel like their project is important, no matter how big or small.
My advice is if time allows and if need be, a future customer may need to follow up a few times. I will say Andrew was very apologetic at the time that had passed and explained that they were indeed very busy. I would hire him again as I think his knowledge, expertise, and enthusiasm for his craft outweigh the wait. I'd give this company a B+ if this review allowed me to.
Originally I thought I would have a few trees trimmed. After speaking with Andrew and learning that was probably not necessary at this time, he suggested a growth regulator for my beautiful very old oak tree which is very close to my home. I loved this idea. I also asked about trimming a very small maple that was also close to my house. Andrew recommended removing the tree as it would continue the same growth pattern after a trim. This made perfect sense and we plan to have this done in the future.
The reason I rated the company a B was the follow-up after the appointment. I notified Embark I wanted to do the growth regulator and was told the product would be ordered and I would be called about a time for its application. Weeks went by. I had to make serveral phone calls to get this application on the schedule. While I understand product application may depend on the weather, a total of approximately 6-8 weeks passed between the time I asked for the service and the time it was completed.
Again, I expect this has a lot to do with the increased business the Groupon brought in, and also the beautiful mild weather we had this fall in Des Moines. If this is the case, it's a good thing as the Groupon did what it was intended to do - bring in more business. However, each customer needs to still feel like their project is important, no matter how big or small.
My advice is if time allows and if need be, a future customer may need to follow up a few times. I will say Andrew was very apologetic at the time that had passed and explained that they were indeed very busy. I would hire him again as I think his knowledge, expertise, and enthusiasm for his craft outweigh the wait. I'd give this company a B+ if this review allowed me to.
Licensing
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FAQ
Embark Tree Services is currently rated 4.2 overall out of 5.
Yes, Embark Tree Services offers free project estimates.
No, Embark Tree Services does not offer eco-friendly accreditations.
No, Embark Tree Services does not offer a senior discount.
Yes, Embark Tree Services offers emergency services.
No, Embark Tree Services does not offer warranties.