Adams Door Company™

unknown

I will have to call elsewhere. I can't waste another day with no appointment.

Service man arrived early, worked quickly and repaired perfectly. My garage door has never been this quiet! He went above and beyond and greased the track/wheels (because he saw it needed done, I didn't know to ask him to do that).

We had feared we'd need to replace the whole thing, but the technician replaced the part, greased all the rails/chains, and it works great now, and is much quieter to boot. We were impressed that he didn't immediately try to "upsell" us. The technician was not talkative, but that is okay--he got the job done expediently and that was all we asked.

Good and bad. I referred my mother-in-law to Adams because of their good reputation. This is the only reason she hired them to put on a new door. According to her she had a difficult time getting the job scheduled after she had hired Adams. She called 3-4 times during the weeks of 5/6/13 and 5/13/13 to set-up an install date. The install date was finally set for the morning of 5/17/13 and Adams didn't show or call that day. The following Monday, 5/20/13, after another phone call, they arrived and installed the door. The door install went well and the door works well, but by Thursday, 5/23/13, the garage door opener quit working (she had called Adams earlier in mid-week telling them the opener was making a bad noises). She called Adams Friday morning and they said they could do nothing until after the Memorial Day long weekend. This is when I got involved. The reason the opener didn't work was because the chain sprocket shaft on the door opener was sheared off. I replaced the sprocket myself. I called Adams Tuesday, 5/28/13, and told them I could tell from the tension adjustment on the chain that it was very, very tight. Wayne, the service repair person who I spoke with, said the person who installed the door may have adjusted the tension but would have known what he was doing since he was a seasoned repair person. I'll have to believe this and just call it coincidence that the door opener quit working within 3 days of the new install. I write this review because my mild mannered, 76 year old mother-in-law is not happy. She's old school and expects good service and she doesn't believe she got good service. Fortunely, it appears she got a good garage door and installation.

When I called them, they confirmed that my town was part of their service area, so I went ahead and scheduled an appointment. They were able to look at it the 1st business day after I called. The guy was here all of 15 minutes and replaced a capacitor. That fixed the door. So far, so good. Then I got the bill... $16 for the part, $80 for labor (remember, it took 15 minutes), and $60 for the trip..... and I'm in there service area.

I think they were at the top of their profession. My garage floor was not level, but Adams came out and installed a quite garage door that closes flush to the ground. I couldn't be happier with their work. They really are good, very professional and dependable.

See above description.

Very positive experience. I noticed that my garage door had a broken spring . I had had a positive experience with Adams door once before so I called them. I was told they could have a service rep out at 9 AM the next morning. He showed up at 8:45, confirmed my problem and asked if I wanted to replace both springs or just the broken one. I asked what the cost would be and I decided to replace both as the garage door is over 20 years old. There was no pressure to replace both. As he was by himself I asked if there was anything I could do to help. He said no that he had it under control. An hour later he knocked on my door and said he was done. He also moved the spring bracket, as it had pulled away from the wall and he oiled the chain. The cost was $216.24. I have no idea how that price compares, but felt that it was very fair.

Received email estimate for three different doors then rep came to the house to measure. Rep arrived when he said he would. Was professional and courteous. Said he would call when the door arrived to schedule installation. He called two weeks later and scheduled install. Installers arrived at scheduled time even though it was raining. Install took approx 2-3 hours. They cleaned up their mess before they left. Door worked perfectly.

I needed a new garage door and opener installed because mine were getting old and the opener was not working properly. Got a couple estimates from some different places, and Adams wasn't the cheapest, but my old door was from them. The estimate was just that...not a high pressure sales game, just "what do you want and here is the price" type of deal. I liked that. When it came to installation, they came on time and were prepared to do the job. Two guys installed the door and opener, and it only took them a couple of hours. They were professional and asked me a couple of questions regarding the specifics of the installation. They walked me through how to use the new key pad opener and all of the other specifics about operation. The guys were friendly and cleaned up after themselves.