MEDIACOM

On June 2 a subcontractor for Mediacom came to my hose and hit my garage door. June 23 his supervisor finally came to look at the door and said his technician didn't hitvit and was denying the claim. I have called Mediacom 6 times regarding this and have not received one call in return or has this been settled.

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It went well, they installed a complete new line as the one there was outdated and not grounded properly.

We had signed a  3 yr contract for a 10 plex with a set price in Ames Iowa. 1 year into our contract they increased our price and did so multiple times thru out the contract. We disputed this and they informed us that we were considered a commercial property and in the fine print these buildings are exempt so that price was not honored. After putting up with the awful price hikes for 3 years we decided to discontinue this service. Our 3 year contract was well expired.  I began notifying them in April of 2014 that I wanted to disconnect service the end of July. I enclosed messages with the bill and check I mailed in. I did this thru July 15th bill just to remind them to stop service on July 30th 2014. I also called the billing department in regards to discontinuing service the end of July and received a confirmed email from them in regards to yes they would take care of it ( I wanted something in writing). I also requested our contact person for Ames Iowa and they would not give us that information. August rolls around and we are reciving bills with default payment threats and late fees, etc. We once again called the billing department in regards to this, and scanned in and emailed the copies of the notices I sent them and the confirmed email from their company honoring our request. We also went directly to the Ames office to talk to someone and they still would not let us talk to a rep for our area and we were told they can not help us but gave us another number to call which we did. We explained to this person all that had transpired and she said she would take care of this. We emailed her all of our copies of notices, requests, bills with late fees we received, and a copy of the email from their company confirming our request to disconnect. This went on August and September and we are well into October and today guess what I received another incorrect bill. It has know been 6 months since I first made this request!! What does a person do??

They let me out of my cable service early with no arguments which was nice. I still have their internet service. I believe the cable programming is simply a bad product that is over priced.

Horrible first I started out with both internet and cable though media-com. They refused to come in a timely manner when  the cable was failing to work stating we don't see a issue in your area. They walked straight into my house on three separate occasions not knocking and I have dogs in my house. They were called and complaint was filed the first time they walked in and they preceded to do that 2 additional times. They talked to the customers in demeaning tone like I am stupid. After months of horrible cable and half of the time I was paying for days that it didn't even work I canceled the cable. Sadly they used to be the fastest serves for internet so I keep it. That ended after failure to have it work and a powerline was broke and when the town line was fixed the internet had still not returned. I called them and in normal fashion they stated that there was not interuptions of serves in my town. That was wrong because the whole half of town had lost all power for 1 day. They then said it was my fault I didn't report it sooner and it would be one week before they could fix it. In going back to school online I couldn't be without internet for one week. SO they set up a time sooner to come out. I rearranged my whole schedule to make that work and they didn't show up. I called them they stated it was cancelled and they had called me. I had checked my phone recorders there was not such call to my phone. In they conversation they had hung up on my twice. Need I say unprofessional! That was the last straw so I preceded to cancel all there serves. All in all there was no good dealing with media-com serves wise or professionally.

After discussing all my questions with the sales rep, my wife and I decided to go with them. Once I signed the contract I was stuck with a plan we did not discuss and was locked into it for 2 years. After not being able to get out and start a different one without paying we realized we just had to bite the bullet and learn from it. Over the next two years we had many small problems with the service and a few major ones. Problems with internet connectivity on their end that took weeks to fix. I was without tv for over three weeks on a separate occasion. Had to take half a day off so a technician could come and fix it between the hours of 9am-12pm. Customer service is the worst, multiple hang ups, rude representatives, long hold times to get anyone, after entering all of my info to the automated service the representative comes on and ask me the same questions I  answered in the automated service. I would never go back to mediacom again. Mediacom needs to clean house. If the owner knew how their clients were being treated by their ignorant un-helpful employees it would be a different company. I had to call them on numerous occasions for small things and it got to the point where just dialing their phone number would put me in a bad mood. I do not recommend this cable provider to anyone. Unfortunately we don't have many to choose from. I would like to see a tv service provider reward customers for loyal service. I always paid my bill on time, rented movies here and there, and feel that should be rewarded with more than rude customer service and an increasing bill. 

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I would recommend that people investigate satellite dish alternatives prior to go to MediaCom. They are high priced and continue to raise their rates. The service support is lacking and I have not been impressed with the customer service of the service technicians. We went through a digital conversion and they installed the conversion boxes last night and they are not very user friendly. When we started calling them in to get them activated they system was down and they now have to send someone out and the earliest is a week out.

They have the worst customer care in the industry. They were rude, and one representative hung up on me. Long waits to speak to someone. It is a known in Cedar Rapids area as a terrible company, but we have no alternatives for internet. 

POOR