Terminix - Davenport -Termite & Pest Control

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We had a pest issue, and were able to schedule a free consultation the following day. We were given a time slot, and they did show up within that time. Cecil, the technician, and his boss both were there. It was determined that we would need their services, so we could schedule spraying to happen the following day (I appreciated the quick turn-around time). The technician that came out, got here around the time approximated. He was very friendly, and gave us some good tips. The reason we went with them was because they were willing to do a free consultation, rather than charging $89 to come out and inspect. Also, after given the service fee, it was lower than the other place we were looking at. The warranty given was a HUGE factor as well. They will seemily stand behind their product. (Have yet to see since we just got sprayed, but I will assume the best). **I was told that if you get the free consultation, you will get a better price than just contracting them to come and spray over the phone (through their call center).

June 1: Initial inspection and assessment scheduled between 8:00 am and 10:00 am. Cecil and a trainee arrived shortly after 10:35 and left about ten minutes after I began a meeting with a client I had scheduled for 11:00 am. The "Not in My House" brochure was left with pricing information. After my client left, I signed the "Terminix E-Sign Request" and made an appointment at terminix.com. The website suggested I was able to schedule service for the next day, June 2, between 8:00 am and 10:00 am. I tried several times throughout the day to call the local Terminix phone number to schedule the appointment, but each time the call went directly to the corporate office, where I was often required to wait several minutes to speak with a representative.

June 2: No Terminix representative arrived at the time scheduled through the website. Jennifer called around 10:30 am to apologize, explaining that the corporate website is unaware of the scheduling in the local office. I also spoke on the phone with David Gerber, who rescheduled service to the following day and gave me his direct email address to be used for scheduling service. I received a voice mail from a Terminix representative (named Blake or Blaine) who told me he would arrive between 8:00 am and 10:00 am on June 3rd. I responded with a voice mail to his number confirming the appointment.

June 3: The representative (named Blake or Blaine) scheduled to arrive between 8:00 am and 10:00 am did not arrive or return my call. Another appointment was scheduled with Jennifer for June 4 between 8:00 am and 10:00 am.

June 4: Jennifer arrived as scheduled and treated the property in four specific areas where ants were visibly active. She suggested that another rep would return to set up rodent traps. The bill for this visit was $116.63.

June 15: Ants continue to be seen in my kitchen area and are very active on the south side of the house in the area which was treated on the 4th. Young boxelder bugs are in large numbers in the same area on exterior walls and windows. Spiders continue to appear on the main floor near air vents. An email to David Gerber resulted in an appointment being scheduled for June 17 between 8:00 am and 10:00 am.

June 17: No representative from Terminix arrived, called, or sent an email at any time this morning. At 11:45 am, I emailed David Gerber requesting that my contract be terminated. He replied one hour later, telling me that my contract would be suspended and my payment refunded.

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The price is a little steep, but they guarantee their product. They basically come out once a year and check for termites to renew warranty.

We stay with them probably just because we have used them for so many years. We've had the same technician so we are comfortable with him. I'm willing to pay that because if I have problems between the service that they will come back for free. We have quarterly so they come every 3 months, I think it is.

They have been fine. They make their appointments and call right before they are coming. They come when they say they are coming. I think the price is pretty fair. We have a contract with them.

It was just fine. They are pretty prompt and I haven't had any issues with any pests. They are always there when they say they will be. The guy we work with is very nice to deal with.

It has worked fine. We had a policy with them that we picked up 30 years ago when we moved into our house. It is an insurance policy in case we have termites. They had termites in the house when we moved in. It is not cheap but it is not cheap to pay for a house that is infested. We've never had any service done other than the inspections. They are nice people and they do a thorough job of looking at where termites might come.

We have a contract with them. The work is fine.

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My experience was good. They were very professional, followed up and came on time. I couldn't recommend them more highly.

I had cockroaches in the wall of the house we moved into. We called Terminix and they gave us an estimate which they never exceeded. The office personnel were very helpful and informative. The Technician arrived exactly on time, and performed a spray of the whole house. Afterward he was very helpful in answering all the questions we had. The office conducted a follow up phone call after the technician left to verify satisfaction. Terminix guarantees that the bugs will be gone in one year or our money back.

They are good. The people, who come out, are fabulous. I trust them with my house. I do not have any bugs, which is good. 

See above testimonial.

I found a lot of termites in the walls of a bathroom I was remodeling but they came out promptly and took care of the problem. I will use them again in the future.

It went well.  They were efficient.  They called back, they came out and they did the job.  They followed-up with updates. The price was reasonable. 

They have done what they have been contracted to do. They have done a wonderful job for me; otherwise I wouldn't have kept the contract for 15 years. I haven't had termites. They will probably be out sometime this spring.

They've always been good. They definitely have a great termite protection plan!

The service was fine and I will use them again in the future.

They are great and come out regularly.  If we see bugs, they come out and kill them.  We will continue to use and recommend them.