Suburban Landscape

unknown

I called them, they came and told me what it was going to cost. Everything they did was on time.

unknown

First of all I should start with that we did not hire them to do the original work, they were hired by our builder before we bought the house to install the irrigation system. They also installed our neighbors, another builder. They must have good pricing as a lot of the builders use them. Our story starts like this, we had a fence installed at our brand new house and we contacted them to get a map of the irrigation system they installed so the fencers could avoid it and we would know where things were when we wanted to landscape. They promptly claimed there is no way they could do that and insinuated we were stupid for even asking, even though any yahoo with a piece of graph paper could make an excellent map, and yes we confirmed with other companies this is a standard practice to make maps of lines and sprinkler heads. So we did insist that the fence company call them first which they say they did and surburban told them there was nothing they could do. More on this later. So the fence was installed and they hit our sprinkler lines and the neighbors because they put the neighbors sprinkler lines over our property line. They tried to claim this was their standard practice to make sure they had adequate coverage of the sprinkler but it all sounded like they were trying to justify their mistake. The worker who came to do the repair did show up promptly and did do a good job. Later after it was all repaired we got a rather larger bill from them for the sprinkler repair and after the fence company refused to pay we talked to them and not until my wife mentioned we would be putting a report on angie's list did we even get any where. Monty then stated that had they been contacted they would have come out and helped the fence company and fix any damage for free at that time. Now someone is lying this guy or the fence company we don't know, we would have thought they would have just handled it had it not been them. Overall we have not been impressed with them we have heard from my brother-in-laws friend who runs a landscaping company that roughly half of his business is fixing suburbans screw ups. One of our neighbors have used them one who had them mulch and had their mulch later over run with weeds and another who had an outdoor gas fire pit installed and kept calling them saying they smelled a gas leak, they were ignored until they presented suburban with a gas bill and gt;$500 for one month in the middle of summer. Grant it that the last bit of info is all hear say but I would think twice about using them as it looks like they operate in volume and not always quality. I'm sure others have had good experiences as we see their signs all over the neighborhoods around us.