Northwest Mechanical Inc
About us
Founded in 1923, Northwest Plumbing, Heating & AC has to grown into one of the most trusted residential plumbing, heating and cooling providers in the Quad City area and surrounding communities
Business highlights
Services we offer
HVAC & garbage disposals., Residential & commercial plumbing, cooling, heating, humidifier, sewer, sump pumps, waste piping, water, water heater
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 7% | ||
| 0% | ||
| 14% | ||
| 0% |
"We are sorry to hear that you were not completely satisfied with your Northwest experience. We were unable to find a record of a service call at this particular location and date, but I would like to personally resolve the service issue. Please contact me at 563-391-1344 at your convenience. Thank you, Bill Durand - General Manager"
I have been using Northwest Mechanical for 15 years. They might be a little more costly but I gladly pay because all their service people are polite, clean, professional and not scary. I live alone so this is important. I have built up a relationship with this company and intend to use their services forever.
"Customer, first my apologies for the late response. We just signed up with Angie's list and this is the first I have heard of your concern. I did pull the service tickets from this call and reviewed them. It appears the issue started with a leaking relief valve and we also found a bad gas valve. Unfortunately the gas valve was not in stock locally and had to be ordered from the manufacurer requiring a return trip. Once the gas valve was replaced we also found that the hot surface ignitor was bad (unfortunately we could not diagnose the ignitor until the gas valve was replaced). I can certainly understand that the repair was more than you expected and it looks like we made an adjustment of $116 on your invoice to try to address your concern. With the adjustment made, the charge just covered my cost on the service call. Please feel free to contact me personally if you would like to discuss this further 563 391-1344. Thank you, Bill Durand - General Manager"
Licensing
State Contractor License Requirements
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