A1 Heating & Gutters

Gary who is the service manager came to my place on Monday October first. I was having a problem with my furnace and explained the problem over the phone. Gary said "no problem" and that he had the part. After he came to my house and replaced the part he said "Oh you must have had company A* come and fix this before. They don't do a very good job." He said he would call the manufacturer and see what else the problem could be. I told him I need this fixed I have a 3 month old and a four year old here. I did not hear from Gary again until Friday when I had to call him. He said he had to order a part. He had no idea how much the part was going to be but told me that it would take 5 days to come in, however the next few days would "be in the seventies" temp wise. Also wrong. On Saturday morning I again called Gary and he then told me that company A* had the part I would need and that he was too busy to help us. So the company he told us was no good he then told me to use. He strung me along until the weekend where everyone charges double the rate. This is something I can not afford. I also had to go out and buy dangerous space heaters so I can keep my children warm. On Saturday I called A-1 to lodge a complaint and low and behold I got the lovely Gary on the phone. He then told me that he had spent 3 hours on this project like I should be grateful. It is 44 degrees out today and when my 4 year old told me he was cold he didn't care that Gary had put three hours into this. And honestly 3 hours doesn't sound like that much time when it took him 5 days to tell me he couldn't fix it. So no Gary I'm not thankful for your work and if you couldn't do the job you should have told me that in the first place. There is nothing wrong with being incompetent just tell me I would have understood.