Freebird Photography

My husband and I got married on 9/10/11.  We used Leslie Cowger with Freebird Photography.  The package we bought was $2000 and included engagement pictures, a 20 page album and 8 hours of wedding photography.  She took our engagement pictures and they turned out well.  We got them within two weeks and were happy.  The wedding came and everything seemed fine.  The first bad sign was that my aunt found a camera SD card on the ground with the initials "LC".  We took it home and it had over 1,000 pictures on it.  She said they were of her kids... After a month or so I met her to get my pictures and pay her (thinking I was getting all pictures and I would happy with them).  Got home and there were no pictures of the reception.  She said her computer must have not copied them.  They also were clearly not edited, she said the edits must not have gotten saved.  After a few more weeks I got the "edited" pictures of the reception and wedding.  They still didn't look edited – some were too dark, some too light and some out of focus.  At this point my check had already been cashed.  After months of excuses like- things getting lost in the mail, the computer not working, being out of town, losing her cell phone, not getting messages etc.  I still haven't received my edited pictures or album.  A month or two ago I met with her to pick out pictures for the album.  Sitting on her desk was an album of our entire wedding that she had been using to show potential customers-when we have yet to receive our album.  We just want to get the same quality of pictures that she is using to promote her business.  I downloaded GIMP and started editing the pictures myself- since I couldn't get her to.  After some research I found she had a prior photography company named "LC Photography" that had 6 BBB complaints against it.   She changed the name of her company to "Freebird Photography" and is still operating with the same negligence.  Leslie is very nice and sweet in person so it is hard not to like her, but eight months later she still has not delivered on what we purchased.