White Glove Movers

This was by far the most horrible experience we've ever had with a moving company, and we've moved several times. I've never written a review of ANY company for any reason, but the service we received here was so completely awful, I feel the need to warn people. First, the movers didn't wrap or protect any piece of furniture before loading it. No plastic wrap. No blankets. Not a single furniture item wasn't scratched or otherwise damaged. We had an armoire that was a single piece when we bought it. After this move, it was sheared in half. Second, they disassembled several large pieces of furniture and then dumped them unceremoniously in our new home and didn't put them back together. My husband watched in horror as they dropped furniture off the truck and onto the concrete below without any consideration. They sheared a wheel off of our kitchen island. One of the guys got on my prize new bicycle (the tires were flat) and rode it around on the rims. I now need new rims. I have exactly one good suit. We found it in the basement pinned underneath some storage shelves. The list really is endless. And ongoing. We moved in August 2019 and as we've continued to unpack, we've discovered several other damaged items. I contacted the owner with my concerns and he came to our home to survey the damages. He apologized repeatedly for the shoddy work and asked how to make things right. We only asked that they either fix what was broken or replace it. They did fix what they could, which wasn't much. But they offered us a paltry $375 off our $2600 bill to replace all of our broken items - including two Christmas trees whose tops were inexplicably lopped off. $375 dollars didn't begin to cover the damages. When I tried to negotiate with the owner to work out a more equitable solution, he became openly hostile and just kept repeating that he "needed to collect our payment as soon as possible." We just wanted things "back to normal." We certainly weren't trying to get unreasonable concessions. By that time, I was so emotionally kaput, between the stress of the move and dealing with White Glove, that I just paid the invoice to make them go away. The one star I will give them is for their office manager who was truly gracious and handled our concerns professionally. That was the ONLY aspect of this nightmare that was handled professionally. Don't trust your property to this company!

White Glove Movers were very professional and efficient. They gave me an in home estimate for my move which was very accurate. They were careful with my belonging and also worked hard to move quickly. I would highly recommend.

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