Stanley Steemer

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I overheard a conversational exchange between the main person, Curtis, and his helper that arrived after him as, "What the ****, etc.". The carpets were cleaned and the spots were lighter than before but not gone. He recommended putting fans on to help speed the drying process. We stepped through the rooms afterward while the carpet was still wet and pushed down and they said they were done. I turned on the ceiling fans in the rooms and opened Windows. I also placed a floor fan in the hallway. They added on an additional fee for the hallway because their "normal" is 20 feet and my hallway was 30 feet. The coupon did not specify there was a length restriction. Only thing mentioned was a room constituted 300 sqft or less, which one room was 12x20 and the other 11x12, well under the 600 sqft and they couldn't do 30 sqft more for the advertised price? Anyway, when I walked in the rooms later that evening, I was VERY surprised to find a 2" x 2" section of bare carpet in my formal living room. It wasn't even in a corner, but near the middle of the floor, in front of the bay window. This was not there before the carpet was cleaned. I immediately called the company and took pictures. It was after hours on a Friday evening but I left a message about this issue. On Monday morning I was contacted by Jamie and she said Curtis would follow up with me, which he did. He came back the next evening and we agreed the spot was not there before he cleaned the carpet. He walked me through all of the equipment and chemicals and denied responsibility. He even suggested our dog dug the hole over the weekend. He said he would not do anything about it and recommended I call Carpetland, which wasn't the first time he brought them into the conversation. He offered their services to me before he ever cleaned the carpet as well and again before he left that day. I didn't get any other follow up phone call the next day so I called back and Jamie had Curtis return the call. He was very rude on the phone and reiterated that he was not going to take responsibility in any way for what happened to the carpet. He said he was the manager, had been doing this for 11 years and the owners would stand behind him. He insinuated that I cut the fibers out of the rug and that I was trying to pull a fast one. He said there wasn't anything more to talk about because our conversation wasn't going anywhere. I told him that I would not use their services again, nor would I recommend them. He hung up the phone on me. I would certainly NOT recommend using this company at all!!

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