Pool And Spa Warehouse

3 springs and still no pool. I wish I could give zero stars. BEYOND POOR COMMUNICATION SKILLS AND MANY EMPTY PROMISES TO OUR FAMILY AND MOST OF ALL OUR KIDS. SO MANY DAYS TAKEN OFF WORK AND WASTED.. March 2021 we put our deposit down. Randy said they would install our pool that spring. We waited patiently come July he told us they were behind in pools. We understood and waited patiently once again because things happen. 2022 spring we decided to pop in there to get an update. He told my husband you can put up the pool yourself if you want. We understood they were busy and were told to start calling him weekly. The end of June Randy came out marked our yard said beginning of July we would have our pool. June 28th permit for pool was there. We took off work 3 days and July came and gone along with no calls. Spring 2023 came and couldn't get a call answered so we went in quite upset as we have waited 2 1/2 years, with promises to our children we would have a pool the last 2 summers. Even his pool staff inside the store wasnt surprised by our story and expressed how frustrating the empty promises to many many customers is. Randy understood our frustration and set a date Wednesday June 7th 2023 our install would begin. We got up early, took off work once again to find out they pushed the date back once again. At least this time they called us. But This was the final straw. We demanded our deposit back and still haven't even gotten that. How a company that continues to stay in business with this kind of customer service boggles my brain.

The pool was finally installed, near the end of the swimming season. We had to keep at the company to get the job done and receive all of the items listed on the contract. I did not enjoy working with this company.