Master Plumbing, Heating & Cooling

I had a coupon for "free visit with any purchase" and the guy basically used it against me. He jacked the price of the service WAY up and then told me that if I didn't purchase the service, then the coupon didn't apply and I would have to pay $75 for the visit (he was there for 10 minutes at this point and hadn't performed any work). So I had to pay $300 for 45 minutes of work, a simple unclogging of the drain. We have had clogging of the drain before, so I said something along the lines of "well if it doesn't work and backs up again within the next day or two, can you come back?" He responded by letting me know it would be full price again if that happened. I'm a younger girl and was home with my twin infants and felt very taken advantage of. Felt like highway robbery. I didn't complain at the time because I hate confrontation. Had the same issue happen again this month and called a different company - was $125 for same work. Very disappointing.

Staff were friendly and helpful.

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They're good people. I had a bad experience with them last fall when they came and did a heating check. A gentleman who apparently is no longer with them told me I needed to replace my furnace immediately. I couldn't go down and look at the furnace because I'm temporarily disabled from surgery. He wanted me to replace it with a Lennox furnace and I told him I appreciated his input but I wouldn't be spending all that money without doing research. I've been using the furnace all winter. The furnace is over 20 years old and I do realize it will have to be replaced but I did not appreciate his approach that it was going to be done.

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Master plumbing and Ac is just another run of the mill company that fails to provide after sales service and is bent on voiding the warranty at the flimsiest excuse.
They insist that visits would cost more than a $150.extra.
when you try to leave a feedback at their site you get an automatic reply  from the owner with a picture of the owner couple in their cozy house. That is all that you hear from them!

 The purported 5 Star feedbacks on their site is a sham to hoodwink customers!!

****YOU HAVE BEEN WARNED********

Bob did a good job. He was here ahead of schedule and explained things clearly. Price was reasonable. Would recommend their work. Would have appreciated them cleaning up the work area better than they did.

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Although there was a disconnect between dispatch and the technician, he arrived late for the appointment. Ryan did a great job at explaining the process and providing an estimate. The line clean-out was quick and he even wiped down the floor, whenever he didn't wear shoe booties.   Minus the lateness a good experience.

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Master is always responsive and professional. They come out the same day, on time, if not a little early and get the job done quickly. Tom and Stephanie are always great to work with!

They did a great and neat job overall. One detail that they did not catch was a drain pipe that went up two floors and came right into the basement. When they disconnected things, the drain pipe dropped down and pulled away from the vanity in our bedroom. We did not discover this until we had water running out on our hardwood floor from the vanity. They came out and fixed the issue as well as replacing our vanity. Attention to detail would have been my only issue. Check their work.

We have a home warranty, and after the company they sent out was unable to fix our leaking/malfunctioning whirlpool tub we called in Master Plumbing (they are reimbursable through insurance). We LOVED them. The tech they sent out was very knowledgeable and fixed the leak right away. He tested everything and found the malfunction had to do with the pump/switch. They did not fix the pump/switch (as he was a plumber, not an electrician), but we found it to be an easy job after his diagnosis. We would recommend them over and over again.

I emailed them mid-morning when I saw a small leak in our bath tub faucet had developed into a steady flow. They called me back within an hour and had their technician at the house that same afternoon. Amazing! He actually arrived a little early but they called first to make sure I was home. John did an super job, repaired the faucet with parts he had in the truck and advised me on some other plumbing questions I had. I was impressed from start to finish. Will definitely consider them for an upcoming bathroom renovation.

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They did a very good. They were also very attentive.

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This was the second time I used Master Plumbing.  They are great!  The woman on the phone always answers with "how can I make you smile today?"  Lifts the mood when you're calling with plumbing problems.  John took care of my problems both times swiftly and efficiently and did everything he could to save me time and money.

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We had Master remove and reinstall our kitchen sink after a countertop replacement in 2014.  Almost a year later we had a leak in the drain.  They came out and replaced parts in the drain and covered it under warranty.  Stephanie (office) and Bryan (plumber) were very cordial and professional.  Would definitely recommend Master Plumbing for any plumbing needs you may have