
Master Plumbing, Heating & Cooling
About us
Angie's List Super Service Award Winner every year since 2011. Master Plumbing is raising the bar for customer service in the world of plumbing, heating and A/C. We keep your home’s plumbing and comfort systems operating at peak performance. Serving Cedar Rapids, Iowa City, and surrounding areas, we provide a wide array of residential and commercial plumbing, heating and air conditioning services. Emergency Service and After Hours calls available.
Business highlights
Services we offer
& Air Conditioner Repair & Replacement., & Remodeling. Heating & Air Conditioning - Furnace Repair & Replacement, Air Quality Upgrades, Boiler Repair, Plumbing - Repairs, Sewer Cleaning & Jetting, Sump Pumps, Water Conditioning Systems, Water Pressure & Distribution
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
82% | ||
11% | ||
2% | ||
2% | ||
4% |
"Hi [Member Name Removed] - We know that the cost of plumbing repair and maintenance can look daunting. In your case this was more than just a new toilet Installation. The old toilet itself had problems so replacing it was the first step. When it still wasn’t flushing. correctly, we determined the plumbing underneath required a scope and troubleshooting to determine the underlying cause. Unfortunately, putting a new fixture over an old problem isn't a long term solution. Our approach is to explain your options and let you make the choice that’s best for your budget and your needs. Sometimes underlying issues can be expensive to correct and providing a less expensive temporary solution is necessary. We leave the choice up to the customer and give transparent pricing. Best of luck with your plumbing in the future."
"Hi [Member Name Removed] - Thank you for sharing your feedback with us. We sorry to hear that you were unhappy with your recent service call. We do our best to give you an approximate time of arrival for our service technicians but occasionally we are delayed due to earlier service calls running long. When our technicians arrived on the call, we began to investigate the potential problem based on the information given to us and we used that as a starting point to identify the problem. in this case, we had no reason to think that the utility had been discontinued, and began a diagnostic to resolve the issue. Even though it was ultimately due to the utility service being discontinued, we still had to run a diagnostic test and our service technician invested time in the visit to your home, thus the charge. We can absolutely understand your frustration in discovering that it was a simple miscommunication at the utility company, and with the difficulty reaching our team over the phone to discuss the bill. We take your feedback seriously and will work on improving our turn around time responding to phone calls. If you'd like to discuss this further please reach out to us at the shop. Thank you!"
Licensing
State Contractor License Requirements
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