Franks Tree Service

Today parts of a neighbors tree fell across our driveway during the strong winds that hit Cedar Rapids. As soon as I saw the tree down, I called Frank's Tree Service. While I was still on the phone with the office, Frank was on his way out to survey the damage. He arrived within 20 minutes, wrote an estimate, and had his crew enroute before he left. Within 2 hours his crew arrived, removed the limbs from across our driveway and from its precarious position hung up in the tree so we could get our cars out of the garage. The slash was cleared, stacked up, and then chipped and hauled away. I am 74 years old and my days of bucking up a tree with a chainsaw safely are behind me. Frank's was very responsive and efficient. Frank was very personable, ensuring our needs and concerns were met. If anyone needs tree work done, I highly recommend Frank's. You won't be disappointed!!

Not good at all. In April of 2016 I called for a quote and agreed to it. One morning, 05/24,2016, I was called and told the crew would be at my house in a half hour. Totally unprofessional and with a tone of superiority, as if, if I was not ready for them, it was my fault. Total consternation at the approach they were taking. Breakfast and other appointments had to be adjusted. The crew came and did their job. However, within a month, every leaf had fallen from one of the trees they trimmed. In June I called, asking for an explanation from Frank. No response. Again in the Fall of 2016 I called asking for Frank to come by and explain to me why my tree was totally without leaves and apparently dead. Again no response. In the late winter, they had the gall to call me about trimming an oak tree on my property they said could not have been trimmed in the summer of 2016. I again complained that they had not responded to my issue of the dead tree they treated. That was the 3rd contact I had with them. Late this past Winter, I called and asked again that Frank come and explain to me what might have happened to my apparent dead tree. I have yet to receive a response. I called again in the Spring of 2017. I was told they would tell Frank about it. Today is 07/26/2016 and I have not heard a word from Frank.This leaves me with the impression that this is a fly-by-night operation. My next step is to talk to my lawyer about this and the BBB of Cedar Rapids. My recommendation is to shun this sham of an operation and save your tree.

Horrible.. The owner and staff was rude.. They caused damage to my house and tried to not stand by what they damaged.. They are messy and i wish we would of went threw any other company.. If you love your house and property do not hire franks..

Can I add a pic? This is not an arborist !

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He stood me up on our first appointment for an estimate, but called the next day and explained and apologized. He came over promptly that evening (Tuesday the 14th). His cost would have been $650, but he said he would discount by $150  because of not making the appointment the night before. I came home from work on Friday and noticed the tree was gone and the area was so neat that it looked like there was never a tree in that spot to begin with. I was very impressed with the work and will call Frank  for gutter cleaning.

Update on the gutter cleaning: I have called him 3 times and each week he told me he was sorry and that he would send a guy out. By the 3rd phone call and another week with no one showing up, I gave up and will call someone else for that.