Adams Door Inc

A previous reviewer stated "Rude and owner twists people's words." We patiently waited 16.5 weeks for a door that was promised to us in 8-10, that was promised to us would be "totally void of any texture," that was ordered in matte black, and that we made clear we absolutely needed to get through winter, as we will be fabricating cabinetry and cutting tile, etc, in the garage all winter- the door we have is old, uninsulated and literally falling off of the hinges. Without a new, insulated and properly sealing door, we cannot insulate or heat the garage. We made this abundantly clear, even called to verify the R value rating again two weeks ago before buying insulation. The photo in the text thread below, which the salesman verified multiple times was without texture, is exactly the door we ordered. Today the installers arrived with exactly what we specifically said we did not want- a fully textured door in gloss black. They also arrived without the right sized, low clearance rails needed. Owner refused to take any responsibility, in spite of knowing we have the original text thread with the salesman. The salesman even took credit for the mistake over the phone, but the owner literally failed to even apologize. He refused to install the door to get us through winter while we work something out. He did not offer any concession whatsoever. Just ordered his installers to pack up and leave. So all of the product we've ordered for our renovations, and all of the renovation plans we had for the entire 4 months of cold weather are now on ice...literally...and Jim the owner refused to make it right or to express even the smallest bit of remorse. When I reminded him of how severely this would be affecting us his response was "you have a door that opens and closes." Installers were nice kids- we even helped them pack up the door panels before they left. Accidents happen, and if there had been even the slightest bit of grace in accepting responsibility we wouldn't be posting this. But between the owner and the salesman, we'll never use or recommend them again. Our winter plans are shot and they don't even pretend to care. We've had to hire a lawyer to get our deposit back...on a door that he refused to install.

Adams last replaced a torsion spring for us in February 2015. It broke this morning. Called at 9:45 a.m. They were there two hours later and done by 12:15 p.m. with a new, stronger torsion spring. They were done faster and cheaper than we expected!

Went well. They identified a problem that saved me a lot of money.

Great job and follow up.

professional, on time, fast

I called and talked with Jim and set an appointment to have them come over and replace the torsion springs on our garage door. I asked how much it would cost me, he said from 260-275.00 but no more than that. Well, they sent Taylor to measure the springs who told my fiance that he did not know how to use a measuring tape, so they could not fix it on the appointment date given that they could not get the right torsion springs to install to be brought over. They clamped it and said they will be back next day first thing in the morning to complete the work. Well, they did not show up until Monday given that there is an ego maniac at the office who stated that she was the one who schedules their work. On Monday, they finally showed up and fixed the door and tried to bill us $375.00 for something that was already contracted for 275.00 Max. I talk to the lady who had ego problems and she said she will have to talk with Jim. I told her, I will send my payment for what it was contracted and did so. Fishy people! They had not idea they were dealing with a Civil Engineer who owned a garage door repair company for over 25 years.

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