WARE APPLIANCE

I took 2 weeks for them to get the part even though I could find it online in stock at a much lower price. However, when the aerviceman came, he was friendly, knowledgable and completed the repai quickly.

My Maytag dryer developed a squeak, becoming worse with time. We determined (through the internet) that probably the rollers needed to be replaced. A repair person from Ware's Appliance came within 90 minutes of my call, diagnosed it easily and fixed it promptly. We had him replace both rollers although only one seemed to be problematic, since the dryer was 10-15 years old. My only suggestion to the company would be to remove the grease/dirt marks from the inside of the drum when finishing. We were able to clean it off with Chlorox wipes but I'm glad I saw them before putting in my first load of clean clothes.

Within a week the line had frozen again, even though we had taken the steps recommended (raising temp in the refrigerator).  Called and left a message at Ware's, once, twice, three, then four times.  No response from any of these calls.  A few weeks later I had time to stop at the store.  The man behind the counter initially said they had not rec'd my calls.  Then remembered the calls and said they were unable to reach me.  No one else has had an issue reaching me.
I explained information I had found on the internet and asked if they would come look at it again & order this part.  His response was that the internet information was wrong and he did not carry the part needed (some type of shield).
He was very rude and abrupt. 
At that point I left without trying to reschedule.
In the end, Ware's did not permanently fix the problem.  Did not respond to follow-up calls and the person in the store was rude.
Personally, I have no time for this type of business.

Called on a Tuesday morning due to our dryer not functioning properly. It would not create enough heat to dry clothes. Ware Appliance was able to set up a time on the same day we called. The repairman showed up in a timely manner, identified the problem and fixed it in less than 45 minutes.

There was a communivcation error in the begining. The person I talked to on the phone scheduled me for 9/11 at noon and gave me a 2 hour window. I called earlier in the day to confirm my appointment. The service guy did not come in this time frame. I called and was informed that it would be sometime this afternoon. I rescheduled for the next day. the service guy Mike was promptly at my door at 9 am. He was polite and professional. He looked at my stove and determined it to be a bad valve. I opted not for this to be serviced. He then looked at my washing machine and said I needed a lid switch. He did not have the part on his truck and went back to the shop. Service guy John returned 20 minutes later with the part and installed it. John was very polite and he did a great job. I feel that this company was good and provided a great service. I will be calling again for future appliance needs.

We have a constrained space for our fridge, and my husband talked with the Ed Ware people extensively on the phone before Mike came over. They were knowledgeable and helpful.