TruGreen Lawn Care - 5755

I think we're going to get rid of them. I feel like we're getting grass to grow and there are some weeds that they've haven't been able to get rid of. We've been using them for two years. I haven't gotten a bill, but typically they're like $45.

Missed 3 scheduled appointments and was informed there would be no charge for my next service. They lied. I got double charged for 2 treatments. When I called to inquire, the customer service representative cancelled my ongoing service with them and hung up the phone on me. Avoid TruGreen and find a better lawn care specialist.

Missed 3 scheduled appointments and was informed there would be no charge for my next service. They lied. I got double charged for 2 treatments. When I called to inquire, the customer service representative cancelled my ongoing service with them and hung up the phone on me. Avoid TruGreen and find a better lawn care specialist.

I think that service was postponed because the day they was supposed to come out it rained and that's one of the issues I had. They never called me to reschedule, so I had to call them.

I use them all summer long, but I don't see them. I don't always hear back from them unless I have an issue immediately. I am going to guess that it takes maybe 30 minutes to complete the service. There is just one person that comes out.

Their treatment aren’t always been effective. I have used them for a coupled of years and I don’t think the yard looks as good as it could.

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Fertilizing and weed control seem to go well and they have succeeded in getting a healthy lawn to grow on our poor Madison County clay soil. It seems to be aeration where we have difficulty. Last year the TruGreen rep aerated during a dry spell when our clay soil was baked hard. I could see where his aerator walked across the soil without even taking cores. Unless he was sight impaired, he had to have seen it too, yet he rolled the machine over my yard, called it good and I was charged. It felt the money was more important than good service. This year the rep was rude, and obnoxious. He debated me on the location of our house, since his navigation software said our house was eight miles away in the next town, and continued as I gave him the most basic directions to an very easy to find location. When I arrived home and he was still working on the lawn, our dog ran over to him barking, sniffed him and went off to play in the yard. He informed me he would rather not have the dog out while he did the work and I said I understand. I intended to take the dog in the house with me as soon as he finished telling me I had grubs and showing them to me. He continued showing me grubs in several locations as the dog continued to play disinterestedly 70 feet away. As he continued taking me to multiple locations, he continued to lecture me about having the dog in the house while he did the aeration and I said I would make certain he was in. When he finally stopped taking me to a variety of locations, he began his dog talk again, making obnoxious comments that made me wonder if he had any comprehension of the importance of repeat business. I finally told him to do the work we agreed to, load up and send me his bill. I feel no great need to give my business to someone who is unreasonable and difficult to deal with, and I don't have any problem with his dog preference. I understand perfectly. There is, however a way to express your concern and policy without making someone wish you would just go away. I'm finished with TruGreen and will contract with someone happy to have my business.

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I'm replacing them next year. They just never responded to me. They're punctual but they just never got the job done. I kept complaining about the weeds in my yard. I kept spraying it. Every time they came out and sprayed it, they charged me more money. I ended up being the one throwing the weeds. I spend money but I'm not getting the service.

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We have called 3 times and told they would be here either on July 31st or Aug 1st.  They would call before they came.  No call but I get an email that they came and provided a service......Really??  How can you provide a service when the yard is gated and locked??  You call the number they give and it is nothing but a call center and they could care less about helping you......Not happy at this point.  Would not refer them to anyone at this point.  Follow up is horrible.

One guy came out.  It took about thirty minutes.  They are very friendly.  They call and let me know what day they will be coming out.

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