72 Degrees Comfort Company
About us
72 Degrees is the expert that you can trust. Our team of highly trained and certified technicians will deliver the very best service and offer the highest quality products for air conditioning, heating and all of your electrical needs. Our commitment to customer comfort is the secret to the continued success of 72 Degrees and we proudly provide service to Ankeny, Ames and surrounding areas.
Business highlights
Emergency services offered
33 years of experience
Services we offer
Residential & commercial maintenance, air filtration & purification systems, central vacuum systems & in-floor radiant heating., gas fireplaces and gas fire pits, geothermal systems, humidifiers, insulation & home sealing, repair heating & cooling equipment, water heaters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.746 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 4% | ||
| 4% | ||
| 2% | ||
| 2% |
Showing 1-25 of 46 reviews
Darren L.
Dec 2020
overcharge
Judy K.
Nov 2019
They do a great job and are very reasonable. They are very good in what they do and I would highly recommend them.
Steve F.
Mar 2019
Their technician (Alberto) was prompt and courteous. He immediately examined and diagnosed the problem with my 22-year old furnace (which had stopped working in late winter) within a matter of a few minutes. Alberto spent about 20 minutes making the necessary repairs and adjustments, and my furnace was up and running again! He was very knowledgeable and professional, explaining that my blower motor may eventually wear out, but never tried to "push" a new furnace or costly repairs based on its age. In the end, Alberto made all the necessary repairs to keep my furnace running for months to come and only charged me for the cost of a service call. In today's day and age, it is hard to find quality, honest technicians and service providers. Alberto and the company he represents (72 Degrees Comfort) certainly fit the bill! I definitely will use them again and I highly recommend family, friends and neighbors to use their services as well. Well done, 72 Degrees; you definitely have one satisfied customer here!
Libby F.
Nov 2017
By mid morning a water heater man was here. A tough job with probably 30 year old water heater coming out. They handled it professionally and took care of it. They are very trustworthy, have very well qualified personnel and they are very honest.
Dan C.
Sep 2017
Very responsive. Good competitive price. They were very professional and worked hard to successfully complete the job before moving on to other clients.
Response from 72 Degrees Comfort Company
"Thank you for the great review!"
Beverly T.
Jun 2017
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Shirley B.
Jun 2017
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Josh M.
Jun 2017
I have always used them. It took a couple of hours to fix the fan motor. The guy I dealt with was great and it was on a Sunday and he fixed it.
Response from 72 Degrees Comfort Company
"Thank you for the review and for choosing 72 Degrees Comfort Company!"
Kelly T.
May 2017
No problems!
Response from 72 Degrees Comfort Company
"Thank you!"
Evelyn R.
Mar 2017
Excellent on time and within budget
Response from 72 Degrees Comfort Company
"Being on time is very important to us. Thank you for the review and for choosing 72 Degrees Comfort Company!"
GORDY H.
Jan 2017
I’ve already recommended them to friends. I would recommend them because of their punctuality, professionalism and quality of service.
Response from 72 Degrees Comfort Company
"Thank you for the recommendations and for being a customer!"
Kathleen F.
Nov 2016
unknown
Response from 72 Degrees Comfort Company
"Thank you!"
Tammy A.
Aug 2016
unknown
Response from 72 Degrees Comfort Company
"Thank you for the great rating!"
George H.
Jul 2016
I pay for a full year service as one block and then I get a winter and a summer. I think their price is competitive. I will use them again in the future. The last service I had, the young man was adequate, I had no complaints about him, but I have had problems with the other service people that have come out in the past. I fell that they didn't do the best possible job or they weren't as trained as they should have been. I know that they are trying hard, and I know that they got rid of one guy that I was not happy with. I know they are trying to get good people and it is kind of hard to do. There is one service tech that I have in my record that I want him to do my work and they did not send him this time.
Response from 72 Degrees Comfort Company
"If you ever have a complaint and feel that one of our technicians failed to meet your expectations, please call us at the office. When customers request certain technicians, we try but are not always able to make it work because of scheduling conflicts. With that said, our goal is to train every technician to perform in the same manner so they all deliver service that is above your expectations. Thank you for the review and for continuing to be a customer."
Linda F.
Jun 2016
The Customer Service lady at the office (and this was personal service not a call center) though flooded with people after a long hot holiday weekend got me in. She was cheerful and cared about getting our house cool. Nice! It was an after hours call for not very much more. Very reasonable A little after 5 the tech called and said he was on his way. He immediately found the problem. A fried part and some fried connectors. He fixed it. He checked my unit over. And he had an apprentice with him. Impressive that this company participates in teaching the trade. The technician was very nice, knew his trade well and was just excellent. Parts went on warranty. Labor and call I paid. These people are tops.
Response from 72 Degrees Comfort Company
"We pride ourselves on providing excellent customer service. Thank you for the positive review and for taking the time out of your day to do so."
David S.
Dec 2015
This was the best experience I have had with a contractor in the 16 years I have lived here. The sales person was experienced and knowledgeable and stayed in constant contact the entire time. The installers were absolutely the most experienced and courteous anyone could ask for. I would highly recommend this company to anyone looking for a new a/c system. Knowledge, price, experience, they have it all.
Response from 72 Degrees Comfort Company
"It's great to know that you had such a positive experience with us! Thank you for taking the time to share this."
Diana W.
Nov 2015
When the workers showed up, they tore out all of the old equipment and carted it all away. Then they installed the new. It was a hot day in July and they stayed on the job all day and did not leave until the unit was running. I was so impressed. I asked if they would rather return the next day to finish it and they said no that they knew I would want cool air that night. I was thankful and impressed. Now 4 months later I am so happy with my choice. It is so quiet. It is so efficient. It keeps me warm when I want it warm, and cold when I want cold. Fantastic.
Response from 72 Degrees Comfort Company
"Wow! Thank you for taking the time to write such a wonderful review! We are so pleased that you are happy with your new system. It's great to have you as a customer and we promise to always provide superb service anytime that you need us."
Mel V.
Nov 2015
unknown
Response from 72 Degrees Comfort Company
"[Member name removed] we are very sorry to hear that you were not satisfied with the service that we provided for you. Our service manager just spoke with you on the phone and asked if there was anything that we could have done differently to make the experience better. After hearing your response stating that we were “too organized” and that you were not happy with the pricing, it was made clear that we could not have improved the situation at all. We had our technicians at your home, the same day that you called- responsiveness and punctuality are important to us. We gave you different options and pricing prior to completing the work, ensuring that we were providing quality service and professionalism so you could be comfortable with your decision. Up front pricing is always given to our customers so they know what to expect. With that being said, providing excellent customer service is very important to us and we don’t believe that the low grades are deserved and they are clearly without justification. Again, we are sorry that we were unable to please you."
Sandra H.
Nov 2015
Excellent attitude and work
Response from 72 Degrees Comfort Company
"Thank you [member name removed] for the kind words. As always, it is great to have you as a customer!"
Ann H.
Jul 2015
Dave was wonderful. I was very impressed with him.
Response from 72 Degrees Comfort Company
"Thank you . We will be sure to let Dave know that he did a great job. It's wonderful to have you as a customer and if we can help you anytime in the future for any HVAC or electrical work, please let us know!"
Judy K.
May 2015
I'll absolutely endorse him and we also had him come in to take care of a natural gas problem we have in the entire association which was excellent so that was a lot of experience.
LYNETTE G.
Feb 2015
I use them every spring and fall for maintenance on the units. He is always prompt, thorough, and polite. We have been using them for years and we plan on using them again.
Response from 72 Degrees Comfort Company
"Thank you [member name removed]! It is great to have you as a Maintenance Customer!"
ROBERT A.
Dec 2014
unknown
Response from 72 Degrees Comfort Company
"Thank you [member name removed] for taking the time to write a review. Please let us know if there is anything else that we can help you with."
Beverly T.
Dec 2014
unknown
Response from 72 Degrees Comfort Company
"Thank you [member name removed]!"
Sandra H.
Nov 2014
Super professional attention.
Response from 72 Degrees Comfort Company
"We really appreciate the feedback. Thank you!!"
Licensing
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FAQ
72 Degrees Comfort Company is currently rated 4.7 overall out of 5.
72 Degrees Comfort Company accepts the following forms of payment: CreditCard
Yes, 72 Degrees Comfort Company offers free project estimates.
No, 72 Degrees Comfort Company does not offer eco-friendly accreditations.
No, 72 Degrees Comfort Company does not offer a senior discount.
Yes, 72 Degrees Comfort Company offers emergency services.
No, 72 Degrees Comfort Company does not offer warranties.