CAMPUS FORTRESS STORAGE

Campus Fortress staff were confused about the rates for a 10x30 climate controlled unit.  I was intially quoted the rate for the non-climate controlled.  I brought it to the representative's attention that the rate seemed low and the 2nd quote was a bit higher, but when I asked how much the actual monthly cost was the representative did not know.  She spoke w/ someone else off the phone, then came back with revised rates.  I was not pleased that the rates were different from the website, the lease application, and now on the phone.  As I thought about it, I decided that the company was not very professional.  I chided the representative a bit about the varying rates, but she appeared to be an inexperienced staff person.  She told me her supervisor apologized for the different rates. I told her that I would be looking at other companies and to cancel the unit.  I was surprised to see that my credit card was charged the next day.  I asked for a full refund, but the company has declined to process.  They insist that I am liable for the prorated fees for January even though I cancelled the agreement before I hung up the phone and have not used the storage unit.  I have contacted them 3 times for a full refund and have reported them to the Iowa Better Business Bureau.
UPDATE:  January 2015 - The company refunded my payment to my credit card.