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CAMPUS FORTRESS STORAGE

Storage,
Reviews
1.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%

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Donna M.
Jan 2015
1.0
Storage
$435
Campus Fortress staff were confused about the rates for a 10x30 climate controlled unit.  I was intially quoted the rate for the non-climate controlled.  I brought it to the representative's attention that the rate seemed low and the 2nd quote was a bit higher, but when I asked how much the actual monthly cost was the representative did not know.  She spoke w/ someone else off the phone, then came back with revised rates.  I was not pleased that the rates were different from the website, the lease application, and now on the phone.  As I thought about it, I decided that the company was not very professional.  I chided the representative a bit about the varying rates, but she appeared to be an inexperienced staff person.  She told me her supervisor apologized for the different rates. I told her that I would be looking at other companies and to cancel the unit.  I was surprised to see that my credit card was charged the next day.  I asked for a full refund, but the company has declined to process.  They insist that I am liable for the prorated fees for January even though I cancelled the agreement before I hung up the phone and have not used the storage unit.  I have contacted them 3 times for a full refund and have reported them to the Iowa Better Business Bureau.
UPDATE:  January 2015 - The company refunded my payment to my credit card.

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FAQ

CAMPUS FORTRESS STORAGE is currently rated 1.0 overall out of 5.

No, CAMPUS FORTRESS STORAGE does not offer free project estimates.

No, CAMPUS FORTRESS STORAGE does not offer eco-friendly accreditations.

No, CAMPUS FORTRESS STORAGE does not offer a senior discount.

No, CAMPUS FORTRESS STORAGE does not offer emergency services.

No, CAMPUS FORTRESS STORAGE does not offer warranties.