The service I had done here was terrible. I brought my cat in due to him being sick and they gave him a prescription medicine that made him not only worse but caused tons of terrible reactions and side effects with no warning that it may cause these issues. They also gave my cat a de-worming treatment even though I was not very comfortable and I felt unnecessary even though the vet did talk me into it to make sure it was not the main issue.

I think they are very responsive. They are open 24/7.

We have moved away from our original vet and needed a new vet. I initially tried to go to the closest vet from my house but their computer was down and couldn't take in any patients, so I decided to call this animal hospital since it's I knew this location very well( Very close to Leeward YMCA). Even though it was our first visit and we called about 4pm after work, they took us in at 6:30pm that same day. The doctor and vet techs were very nice and answered all of my many questions. The waiting room is big so even though there are a lot of animals and families, we had enough space for each family and it was very comfortable. We thought clinic like this would charge more, but much to my surprise, it was under $80.00. The vet tech suggested we take the collar but also told us to return it if the one at Petco was cheaper. The hospital's one was less than $20.00 and it fit very well. They were very considerate and gave us peace of mind by telling us to call them for any questions anytime, since she was there all night. Overall, very positive experience.

It could not have gone any worse. Hands-down the worst veterinary and customer service experience of our lives.
At approximately 10:30 PM on January 11, 2014, my wife brought our cat, Kenji, to Waipahu Waikele Pet Hospital with the following symptoms: appearance of pain upon being picked up, loss of appetite/refusal of food, lack of energy, excessive licking of his urogenital area, and minimal evidence of urine in the litter box after making several trips across a 24 hour period. She immediately expressed to both the telephone receptionist and the veterinary technician that she thought our cat had a urethral blockage-a potentially DEADLY condition. She expressed the same to Dr. Watanabe, who was the after hours veterinarian that evening. He gave Kenji a cursory examination, which included only a bladder palpation and a body temperature check. After only being able to express a drop of urine, Dr. Watanabe advised that Kenji’s bladder was not full, he was not blocked, and he was "probably suffering from a gastro-intestinal issue." He did not recommend or even offer any other diagnostic screening services, including but not limited to: x-ray, ultrasound, urinalysis, blood work, or cystocentesis - all well-known tools for diagnosing this condition (as we discovered through our research afterward). At this point, she had to request a further manual examination of Kenji as she was frustrated that Dr. Watanabe was prepared to release Kenji to be monitored at home without a conclusive diagnosis. After this brief physical exam, which included listening to his heart, she and Kenji were finally sent home. The next morning, Kenji was in substantially more pain, still straining to use the litter box, and was having trouble walking, prompting my wife to call Waipahu Waikele Pet Hospital again at 7:30 AM requesting that Kenji be seen as soon as possible. He was finally seen at 10:00 AM, at which point another veterinarian, Dr. Nagamine, examined him and performed an x-ray. From that x-ray she determined that he did in fact have a complete urethral blockage, and needed to be anesthetized and catheterized immediately. Over the next two days, Kenji seemed to be on the mend until he died suddenly of heart failure at approximately 3:30 PM on the 14th. No explanation was given for his death when I spoke to Dr. Nagamine on the phone.
Dr. Watanabe did not provide the proper level of diagnostic care as agreed upon by multiple Veterinary sources, including the University of Minnesota, Cornell University, and Dr. Watanabe's own Alma Mater, the University of California - Davis; if you doubt this, do a cursory search on the internet or ask another Vet what the basic level of care should be - we did, and found out that it's NOT WHAT WAS PROVIDED AT WWPH! Based upon this lack of proper diagnosis, Kenji's condition became emergent the following morning, and ultimately resulted in his death. Despite all of this, we offered to pay 50% of the total bill, or approximately $950. We had already paid an approximately $125 ER visit fee the previous night and a $1,000 deposit before they began the treatment on January 12th. After having "multiple Doctors review his case for any signs of negligence or break in standard of care," their Patient Care Liaison, Ms. Terry Place, told us "our review did not reveal any such issues. We will still offer you a 10% discount off of your total bill as a courtesy." - Direct quote from her text message to me. This despite NEVER being able to explain why we were not offered ANY services other than a manual exam, and never being able to satisfactorily explain why Kenji died. In short, they shrugged their shoulders and demanded payment. Their so called "review" clearly doesn't take into account any prevalent practices in veterinary medicine, as Dr. Watanabe chose to not utilize any of the many, many diagnostic tools available to him, and we were NEVER offered any of these services on the first night we brought him in.
I will let all of you, the Angie's List community, decide for yourselves if this is the level of "emergency care" you'd want for your pets (an "educated guess" without any clinical diagnostics or laboratory tests even being OFFERED), and if this is the sort of "customer service" you'd expect of a professional organization (a semi-apology and a 10% discount - THE SAME THEY OFFER FOR MULTI-PET FAMILIES). Clearly this a clinic that doesn't take responsibility for their mistakes, and is incapable of an objective internal review or admission of wrongdoing. DO NOT TRUST OR GIVE YOUR BUSINESS TO THE WAIPAHU WAIKELE PET HOSPITAL - THEIR ACTIONS CAUSED OUR PET'S DEATH, AND THEY ONLY OFFERED A SLIGHT "COURTESY" DISCOUNT. We are pursuing further action against them.

I recently moved to Hawaii and wanted a vet to care for all three of our pets (cat, dog, tortoise); I had gone to this pet hospital as it is one of the few in the area that handle reptiles. After getting files set up for all three pets about a week later my dog showed symptoms of being in pain. I called Waipahu Waikele Pet Hospital and was able to get in the next day. At the time of the appointment the office had already contacted my previous vet and gotten all the records transferred.
The vet that treated my dog was Dr. Shannon Nagasako. She was great; she did a thorough exam; we discussed xrays to compare to previous xrays; I was given an estimate which was reasonable for these tests and we went ahead. After reviewing the xray results Dr. Nagasako recommended a course of treatment.
What I also found very nice is that following the exam it is the Dr. who comes and talks with you, reviews the treatment plan, including how to administer medications. This is a very personal touch that I appreciated. The doctor also called a couple of days later to see how things were going; very nice.
The staff was also very professional and caring.
I think the service was excellent; I was impressed that they had gotten the records promptly from the prior vet. I had only gone into the office as a new client a week before I needed to bring my dog in for treatment.