The first service crew on the scene arrived unprepared for the task - no camera, no tarps to maintain a clean area, and malfunctioning equipment. On the initial call we requested a camera, and they didn't bring one. Their and quot;snakeand quot; equipment was broken and they constantly had to pull back from the outside entrance to the sewage line to make repairs. We provided moving quilts to try and keep the area clean, and these could not later be cleaned. The crew spent the better part of a day getting very few feet into the pipe. We all knew there was a blockage and they were unable to identify where it existed. The second crew to arrive seemed more experienced and had working equipment, but again no camera. They made progress and then hit a deadend. At this point a backhoe was needed. We opted to get a different plumber at this point.
Description of Work: The drains in our house were backed up and sewage was entering the bathtubs.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$500
Steve M.
12/2012
4.0
plumbing
 + -1 more
See above.
Description of Work: Noticed that water was leaking near my front yard adjacent to the city shut office box on 24 Dec. Contacted the city who came out and determined that the water was leaking from between the city shut off valve and the home shut off valve and recommended I contact a plumber. I contacted two plumbers but as it was late afternoon on 24 Dec both were busy and could not come for several days. The water was leaking at a rate of about 2 gal per minute. I contacted Clean Sewer Lines who put me in touch with their on call person. Unfortunately they felt that they would not be able to do the repair this late in the day as parts may be required which they could not access due to store closures. I called them back on the morning of 26 Dec and they came out quickly after opening (around 9AM). They had to dig from the house shut off to the city shut off and change the crack line which apparently was poorly installed originally. The guy (Paul) was great and easy to work with. I also had him change two sink valves (one I provided and one he provided). He used booties to cover his shoes each time he entered the house to keep any dirt outside. Good job by the employee. He was here around 4 hours. Completed all the work and cleaned up everything.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$560
Sean H.
09/2012
5.0
plumbing
 + -1 more
The girl answering the phones was bright, cheerful, and very prompt. I asked, desperate for someone to show up today, if there was any hope of getting the work done since the other guy never showed or called me. She put me on hold, checked with whomever, and came back on to ask if today would work. (YES!!) Gabe, the plumber, came by at the pre-arranged time and did an EXCELLENT job!! No complaints!! He was very smart, fast, and did the work with a smile on his face!! I would highly recommend using this company.... especially Gabe.... for ANY plumbing needs!!
Description of Work: Spent all day waiting for another plumber to show.... no response... so I called Clean Sewer Lines about removing an old sink, faucet, garbage disposal, and drain lines.... and replacing it with ones I had purchased.
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Service Categories
Plumbing,
Sewer Cleaning,
Drain Pipe Installation
FAQ
Clean Sewer Lines Hawaii Inc is currently rated 3.7 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Yes, Clean Sewer Lines Hawaii Inc offers free project estimates.
No, Clean Sewer Lines Hawaii Inc does not offer eco-friendly accreditations.
No, Clean Sewer Lines Hawaii Inc does not offer a senior discount.
Yes, Clean Sewer Lines Hawaii Inc offers emergency services.
No, Clean Sewer Lines Hawaii Inc does not offer warranties.
Clean Sewer Lines Hawaii Inc offers the following services: Residential, commercial & industrial plumbing, rooter, repairs, renovations & sewer line replacements.