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A-1 EXTRACTION

Water & Smoke Damage, Carpet Cleaning

Reviews

3.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
100%
2
0%
1
0%


Rating CategoryRating out of 5
quality
2.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Showing 1-1 of 1 reviews

kai K.
09/2013
3.0
The repair work went well when it was started. Took 2 weeks to get started. 1st time they stated that they would call me back when the appointment was made. I called them back a week later, they had forgot. The next week I was scheduled for repair work, when the time came they were a NO CALL/NO SHOW. I called to asked what had happened and they were honest; they had simply forgot. Scheduled for another repair work the next wee. They did show up, dry wall was hung. Took all of 1 hour. Now I called to schedule an appointment for next week. It's a time consuming trend of "Next week." I asked about he flooring and when that was to be changed, they told me they are not sure and that I should ask the condominium on who would do that. Poor communication in my opinion. We are still in the process of repairing a hole in the wall and the linoleum flooring. I small job that is going to take over a month. If insurance would pay me I would do it and it would have been done a long time ago. Addendum The drywall guy/painter was able to repair the wall. I offered him primer which he chose NOT to use. After he repaired the wall I took a look at it. He sanded, but the wall had 3 different level to it. It was as if it was never sanded. He was sent back to repair the job and agreed that it was not even. He redid the job only to not use the primer AGAIN which I offered him. The paint bubbled in 3 places. Not only did it bubble but he used the wrong size nap on the paint brush which gave it a different texture from the rest of the wall. I notified A-1 Extraction and they sent a guy over to take pictures. Sure enough they agreed that it was a poor job. I am not calling to reschedule for another fix. This is week 6 of this issue. Really poor work. This remains ongoing.
Description of Work: Repair work post water spill (Black water/sewage). Insurance Job.

Rating CategoryRating out of 5
quality
2.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

$700

    Contact information

    2066 PUU PL E, Wahiawa, HI 96786


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Water & Smoke Damage,
    Carpet Cleaning

    FAQ

    A-1 EXTRACTION is currently rated 3 overall out of 5.
    No, A-1 EXTRACTION does not offer free project estimates.
    No, A-1 EXTRACTION does not offer eco-friendly accreditations.
    No, A-1 EXTRACTION does not offer a senior discount.
    No, A-1 EXTRACTION does not offer emergency services.
    No, A-1 EXTRACTION does not offer warranties.

    Contact information

    2066 PUU PL E, Wahiawa, HI 96786