Maui's Handyman Service

"Interesting. Waiting 6 years to post a complaint about a job. We make it a habit to correct problems (should there be any) right away. The question is, why you made no call to make the changes you felt needed to be done? I send progress pictures to off island clients and ask for their input. I am certain that if I did this project, that there will be exchanged emails between us with pictures. I am also certain that there IS a final set of pictures of the completed project with the invoice for labor and materials and probably a return email from you. Surely it is obvious by our record here on Angie's List, (57 "A"'s) that we take care of our customers. In addition, we do not take ANY money up front and are only paid when the customer is satisfied and signs off on it. Which leads me to ask why you are registering this with AL - at all? Your review is one of the reasons we choose not to continue using Angies List. ANYONE can file a bad review and it is immediately posted - the company has lttle recourse but to try and defend itself AFTER the damage has been done. I would suggest anyone reading reviews on Angies List to take this into consideration. If the comapny has a history of bad reviews - chances are the company is bad. If another has a history of "A"s and "B"s - chances are they earned them. This should not be a forum for people to take out grudges or try to defame companies who work hard to do good and maintain a solid reputation in the community. If you have a problem with a job done by anyone, call the provider, tell them your concerns and by all means, hold the final payment until the job is completed to your satisfaction. Try to refrain from posting bad reviews about a provider simply because you, weeks, months or years later, decide that the project or service should have been done another way. Professional providers like us rely on positive reviews especially if shopping customers are not aware that companies like ours take pride in customer satisfaction. P.S. Look at the current reviews posted below as an example of current satisfied customers."

"First we heard of this! We make every effort to come as close to a perfect job for our over 100 clients a month as possible. It is not always possible, but more often than not we do. This review really has us frustrated. Yes. The job did not start on time, there were unforeseen delays. First, there was the rain - jobs that were scheduled before the [Member Name Removed]'s were pushed to a future date and had to be done before the [Member Name Removed]'s We had contact with the [Member Name Removed]'s with updates as to when we would be able to start and even suggested that because of the delay they could choose someone else to do the work if they wanted and we would bow out. They chose to stay the course. It is worth noting that we DID NOT receive a dime up front and we paid for ALL the material and delivery close to $800 BEFORE a single nail was driven. The estimate called for three days to complete but after removing the existing porch - more dry rot was discovered and additional material and labor was needed to complete the project. (Of which no additional charge was applied) Here is the frustrating part. Having received "no money" up front and working in the rain to complete their project, when the job was done, we walked Mr. [Member Name Removed] around the porch and showed him the work. He was pleased. The day we were finished, we did not ask for payment. We sent the invoice by email. It took a week or more to get a check from the [Member Name Removed]'s Here is my question: In all that time, why did we not receive a call? If you are unsatisfied, for any reason, why not call? Why send a check until you are satisfied with the job you hired us to do? Why post a review like this without allowing us to take whatever steps necessary to make you happy? A very small percentage of our business comes from Angie's List but last year we received they highest honor for customer satisfaction. A recognition that only %5 of businesses receive. We are proud of that. But most of our commercial and residential work comes from referrals and customers who use our services over and over. People who have used us and are happy to recommend us. Those reviews are not seen here but reflect how we have managed to stay in business since 2003. We understand if we are being paid to perform a job, you as the customer deserve the best job we can do. As a business, we need our customers to be happy and one way for us to be certain you are is our promise to perform the work WITHOUT any money up front and paid only WHEN your are satisfied with the work performed. If you examine the completed work, tell us you are happy and then write a check, what are we to assume? However, if later you do discover something that you need corrected, why not call and ask us to make the changes? We have already proven that we answer our phones, read our emails and respond to Angie's List. We are available six days a week. Once again, we apologize for not meeting the [Member Name Removed]'s expectations we only wish they would have called or emailed us of their disenchantment so we could have made the necessary changes to make them happy."

"We apologize for not being able to meet or exceed your expectations- but the bush was in a place that made it difficult to be removed. One of the workers from the County of Maui was present at the time and told us that the bush was the County of Maui's responsibility to remove as they were removing the same type of bushes across the street in the gulch."

"Not sure about this review. The year is 2010. Five years ago. We do not have this customer in our database nor were we a Angie's List Member at this time. There are several companies with a name similar to ours so I can see how this would be confusing."

"We apologize for your experience with my services. Let's start with the garbage disposal. When we received the call, I was in the area and not in my service truck. I received the call and told you that I would come by for a estimate. When I arrived, your husband mentioned he had tools and so we installed your garbage disposal using what tools he had. I have installed many garbage disposals and in every instance the disposals do not come with the electrical cord and the original is used (if an existing garbage disposal is present as was in this case). I do not recall seeing "electrical tape" on the wire at the time and if I did, I would have certainly mentioned it. We replaced the original with the new unit using the wiring that was already available with the assistance of the husband who approved the process as it took place. As, [Member Name] mentioned, we did not charge for the installation of the garbage disposal because I was there for an estimate only but installed the disposal with the husband anyway. As to the second visit. Why call us again if the first service was not satisfactory? Again, we went out to access what needed to be done and give a estimate. (It is worth noting that our estimates are free. We look at the work that needs to be done and provide a written estimate BEFORE we begin any job to assure the homeowner they are getting exactly what was promised) Sometimes, when a customer calls for work to be done, they unknowingly use terms that are not accurate. In this case, one of the items she was looking to remedy was not the "Gutter" but the downspout. The current downspout was pooling in front of the house. I surveyed it with the husband and we talked about solutions. After explaining that a simple fix would be a flexible gutter sold at any hardware store, he said "he could do that" and I agreed. The next item was a pantry door that needed to be rehung. Unfortunately, new tile was installed raising the floor and causing the old door to be too tall needing to be cut before if could be installed. After showing this to the husband and explaining how the door should be cut, he said "he could do it" and I agreed. Regarding the toilet. The original toilet base was large, the replacement toilet they wanted to install was smaller, having installed several toilets, I explained that because the bases were different, there may be a "ring" or "Shadow" that will show around the smaller base. Were they okay with that or did they want to replace it with a similar toilet. They chose the latter. Next as the mailbox. The original mailbox is a metal box fused into a concrete and stone post. They had purchased a new mailbox to replace it. I explained to the husband that the original mailbox was rusted in place and should be removed by a masonry but because the original mailbox could not close and he was concerned about his mail, he asked if there was an immediate solution. I suggested getting as much of the old box out as possible and temporarily sliding in the new one until it could be done properly. He asked if I could do it "real quick" and as a favor, I removed a portion of the old box and slid in the new one. His mail was now temporarily secure. Once again, because the fix was minor, we did not charge for the service. We appreciate all of our customers and want to provide the best service we can. As you can see by the other reviews here on Angie's List, we are doing just that. Sometimes, we are not able to get out to service a customer right away, but our office is in constant contact with you and you are notified when the next available day is and you are called the day of the appointment to confirm the time of arrival. We do not want experiences like this to happen to our customers and we work hard to correct them. As a side note, we do not surf nor do any of our service vehicles have "surf boards" or "surf board racks"."