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Servpro of Hawaii

About us

Fire & Water Damage - Cleanup & Restoration > Serving the Big Island for over 25 years * Complete Water Damage Mitigation and Drying Services * Mold Prevention, Mold Remediation and Sanitizing Services * Fire, Smoke & Soot Damage Cleanup and Odor Removal * Trained , Uniformed Professionals > IICRC Certified Firm * Preferred Vendor For Insurance Companies Nationwide

Business highlights

Emergency services offered
23 years of experience

Services we offer

Clean Up & Restoration., Water Damage

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.01 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
100%
3
0%
2
0%
1
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Showing 1-1 of 1 reviews
Andrew R.
Jun 2014
4.0
Yes, I recommend this pro
$1,800
I was pleased with ServPro's work. The follow-up testing (by an independent inspector) showed that they indeed got rid of the mold. Mold remediation is not cheap, but from what I understand their price is about par for the course. Note that they do charge for an estimate ($150 for a verbal estimate and "ballpark" figure, $250 for a detailed written estimate). However, they credit back the fee if they actually do the work. I found this policy to be quite reasonable.
In addition, Barrie (the General Manager) was quite willing to give me advice and outline the process of remediation even before I committed to using ServPro for the remediation.
The main problem I had was communication and timeliness. I requested an estimate 3/4/2014, was told that the estimate could be done in the next few days, and didn't actually receive the estimate until 3/24. And then the work wasn't begun until 4/3. I do feel the problem was more with the Hilo office than with Barrie in Kamuela, who usually answered my emails in a timely manner. That being said, they were quite willing to work with my rather unique situation (being off-island at the time, having to arrange with friends for them to pick up the  key, etc.).
Anyway, with that one qualifier, I would definitely recommend ServPro to anyone who needs mold remediation. They are qualified and, in my experience, they end up doing a good job.

Licensing

State Contractor License Requirements

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FAQ

Servpro of Hawaii is currently rated 4.0 overall out of 5.

Servpro of Hawaii accepts the following forms of payment: CreditCard

Yes, Servpro of Hawaii offers free project estimates.

No, Servpro of Hawaii does not offer eco-friendly accreditations.

No, Servpro of Hawaii does not offer a senior discount.

Yes, Servpro of Hawaii offers emergency services.

No, Servpro of Hawaii does not offer warranties.