Kona Kwik Lube

Drove in, they took my vehicle and did all of the work mentioned above. All of this is less time than it took me to eat a sandwich - I went on my lunch break. Roughly 35 minutes from drive in to drive out.

My power steering pump hose had a small gash and started to whine and leak. I had the hose itself, which Kona Kwik Lube agreed to use, no problme, which was perfect. They only took one day to fix it..now everything works fine. I know of these mechanics in the community and as a mechanic myself, I trust them to do the work I can't do at home. The only thing is I've noticed a hike in their prices, not saying it's a coincidence, but ever since they've started adverising more. I don't really think it was a 2 hour job, but I paid somewhere in the neighborhood of $200.

This shop was highly professional and efficient in getting me in and out during a highly busy time. I will always return to this shop for my safety inspections!

1. About Kona Kwick Lube Services - in this day and age, due to the complexity of late model autos, with different maintenance schedules, it seems that the Auto Mechanic world has been relegated into division and creation of multiple Auto Repair and Service and quot;specialistsand quot;, by proxy.

I live on an outer Hawaiian island where there is NOT a whole lot of options, so everything is Trial and Error, which makes me cringe, when I think of the 'monopolized' Auto services here in Kona, and because most of our experiences with Auto Repair/Service business's have been Fair to just plain LOUSY.
Although we own a small fleet of vehicles, this Review is about services to my CLASSIC 1990's
Special Edition Miata, that is in my collection and that has been maintained at a Showroom Quality.
My only add-on's to this little rocket has been to have upgraded to the highest-quality/performance air/oil filters, spark plugs, wires, and full synthetic oil. Miata uses only 4 quarts of oil per change and
is only driven about 50 miles per year, sometimes a bit more, some years none at all.
I will do a follow-up Review to list the Better or Best Auto Repair and Service centers , here in Kona.
These are the following parameters that I will comment on, simply because it is the most widely used and quot;measuring stickand quot; for these types of business's, plus a summary comment.

1. Price - Overpriced even with their Basic/Normal oil changes. No one should be paying 100+ bucks just for a basic oil change for a standard car (trucks, SUV's, etc not included).
2. Quality - Can be Subjective, due to a number of factors. For me, Quality is in the final and finer details, so if you drive off and then discover a pool of oil in your garage from the car, you just had serviced the very same day; It has a direct correlation to Quality of Workmanship. This is also not to overlook the possibility of complete Mechanical failure that could have occurred on the way home. Can you Sleep with it in your head?
4. Responsiveness - I believe that when any CUSTOMER reports a problem with a today's service, that the customer should be given OPTIONS of bringing back the vehicle on the same day. Like if, all the oil has drained out, due to a Brain Fart of the repair person, who should handle that type of call, the Receptionist or the Owner, Farmer John? Do you believe that he should also make arrangements to send someone to check the vehicle, to see if it is operable to drive back, or just take another chance? There are a Million Questions when it comes to a Collector car owner ... it should for every Customer, as well.
6. Punctuality - See Responsiveness above.
8. Professionalism - I'm a total Believer that no matter what you do for a living, if you consider yourself to be a 'Professional' in your type of job market, then, Professionalism is measured by and quot;That Which You Do When Things Go Wrongand quot; with your business or services, and Not when everything is stable.
10. ATTITUDE - is one of the major cornerstones of Professionalism, it is inescapable, affecting the very heartbeat of your business. 'Farmer John's' Attitude of arrogance towards some customers and employee's, thru my previous encounters with him, cannot and should not be placated nor reduced by using his receptionist's better manners and apologies. This is called and quot;growing-upand quot; in some colloquial circles.

SUMMARY - I have taken my business elsewhere (and very Happy with the results) and have recommended other friends to do so as well. We, as Customers should Never Support anyone that displays such a lack of professionalism.
Example is when I did finally get my Miata back in his shop, instead of him as the Owner, dealing with me and providing a Any Kind of explanation, he again delegated this responsibility to one of his BEST repair employee's . The employee (I'll call Kimo) was shocked not so much by the and quot;problemand quot; he found, as much as by the poor and ill manner that Farmer John reacted and made remarks on. After-all, this Work Order had been 'performed' by Farmer John himself!
Instead of taking responsibility and dealing with this situation directly, as the and quot;Ownerand quot;, as he should have, he under his breath took the Lowest Road in and by unconscionably placing the 'Blame' on the Customer, instead of and quot;Manning Up!and quot;. This is a great case to illustrate the and quot;whyand quot; some people end up in front of Judge Wapner, without any receipts!
I have written this Review so that other Customers should at least have an objective and overall review of Kona Kwick Lube and the Owner, John.
Btw, 'Kimo' no longer works there. Thanks for stopping by. LIVE Aloha!

I called to see if they did the safety inspection Hawaii requires to register your car. They said yes, it was $15, unless you have extra tinting, then it would an additional $5. When I drove up, I was acknowledged immediately, she remembered talking to me, and I had my car in 15 min and it was $15. Very professional, fast, and they did what they said they would do. I'll go back!

Great, no problems.

They have good, quick service, clean, friendly, and they don't seem to over charge. We recently called them to get a referral for air conditioning repair...that's how much we trust them.