T-MOBILE

Dealing with customer service was always a lengthy process. When you call you are connected to an automative answering service then transferred numerous times. Anytime my phone broke it had to be sent out to repair and I needed to purchase a new one to use. I had insurance for tweleve years that did not come into use. I finally cancelled it. All upgrades were never free unless you chose a discontinued phone that noone used anymore. I was always put back on a contract. When I upgraded I was required to have another contract. Finally I found several other providers that offered a much cheaper plan without contracts. When I left they didn't care that they were losing a loyal customer of thirteen years.