SCOTT'S COOLING UNLIMITED / SCOTT'S REFRIGERATION
About us
Fast Efficient Sales, Service, and Installation on Commercial and Residential Refrigeration, Heating, and Air Conditioning systems… Including Central AC, Ductless AC and Roof Top Units. Also specialize in Grocery Store Rack Refrigeration. Walk In and Reach in coolers, glass doors and beverage cases.
Business highlights
Services we offer
Ductless AC and Roof Top Units. Also specialize in Grocery Store Rack Refrigeration. Walk In and Reach in coolers, Fast Efficient Sales, Heating, Service, and Air Conditioning systems… Including Central AC, and Installation on Commercial and Residential Refrigeration, glass doors and beverage cases. Preventive Maintenance services available.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
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"Aloha [Member Name Removed], I was not aware you had problems. I just recently discovered your review. I checked our records, I searched by address and by last name we have no record of ever doing business with the name [Member Name Removed] nor at this address. I would appreciate it if you would reach out to me with the billing/site information you provided at the time of your call. I would like to evaluate your situation. We guarantee our service, we care deeply about every customer, without our customers we do not exist. We take each complaint very seriously. Your review said you were not calling back. I regret you did not call back I would have welcomed the opportunity rectify the situation. If you do get this response. Please reach out. I would like to visit with you about the situation and do what I can to make things right. Faithfully, Tomi Collins CEO"
They installed a supposedly brand new compressor and it failed right away. Not sure if it was faulty as they claimed, or it had been installed wrong. They installed another one - also supposedly brand new - and it worked - for a while.
Since I wanted to be sure this was a new compressor and under the factory warranty they told me about, I wanted them to give me the original paperwork - or even copies - from the manufacturer. They said they would but never did. I called and emailed them several times but felt like I was trying to collect money from a deadbeat. They gave me broken "computer excuses" for a while they put me on their spam list so I couldn't email them anymore and just pretty much refused to give me any paperwork other than the original invoice from them which told me nothing about the compressor they installed. I have no idea what the brand name is, let alone the model number or other info. Their invoice says that it was new but how would I know?
Of course the original problem returned but I had another company take care of it for $200. Bottom line is I paid them over $2200 and they never fixed the original problem and I have no paperwork for warranty information and no way of knowing if they even installed a new compressor. Talking to other store owners here on Maui, I have heard many similar complaints. I only wish I would have consulted Angie's List before calling them in the 1st place.
Licensing
State Contractor License Requirements
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