GOODYEAR TIRE & RUBBER CO

It was great. The car was in, the car was out in a timely manner. They have a nice, and friendly atmosphere.

unknown

I hit a curb and had a blowout of a week old new tire while I was one block away from the Kahului Goodyear. I had bought the tire and the Goodyear Tire Protection Plan at Goodyear in Kihei. I slowly drove over to Goodyear on my rapidly deflating tire and they courteously attended to my car immediately. They replaced the tire with a brand new same model for free. My wait time was only one hour. I have bought tires at Goodyear and their protection plans for years and am very satisfied with their service.

There were about 10-12 miles more on my vehicle when I picked it up- not sure if that was a long test drive or they used my car. They put in the wrong type of transmission fluid and with a hybrid that can ruin the transmission. The only reason I found out was because I didn't trust them to keep working on my car so I brought it to the dealer and let them know my car was vibrating badly during acceleration. They immediately knew it was related the the trans fluid. It was not the proper grade - they could tell based on the color.

Ok overall. The staff was professional and accurate in their service.

We made an appointment to take our car in; I requested an oil change, lube, and identification and repair of a minor oil leak. and the person on the other end of the line was very courteous and set us up in a very professional manner. We arrived a few minutes before our appointment and were processed in, describing that we had a minor oil leak and wanted it identified and repaired in addition to the oil change. We were given a time that the car should be ready and it was "done" before that time. We went back to pick up the car. The person checking us out seemed to be in a rush; nothing was said about the check for the oil leak. We might go back for an oil change, but not for anything more than that.

unknown