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Royal Hawaiian Movers
In-State Moving Service, Out-of-State Moving Service, Waste, Junk, Building Materials and Debris Removal and Hauling,
About us
We are the only mover with trucks, warehouses and people on Oahu, Maui, Kauai and The Big Island. This ensures only our team's hands touch your belongings and you only ever deal with our highly trained and professional staff, every step of the way. At Royal Hawaiian Movers every customer is treated with warmth and the same high quality moving whether they are moving across town, to another island or to the mainland. Our commitment to service is reflected through our knowledgeable and highly trained staff, many of whom have been with us for years and all are put through the Royal Academy of Movers training program. The weeks long course ensures whoever enters your home from Royal Hawaiian Movers has been properly trained in moving and caring for your belongings. We have successfully serviced the moving industry for over 3 decades, and through 4 generations of family. Our experience has given us the the knowledge to make your move painless and even enjoyable. Moving is stressful, and we want to ensure you can leave your worries behind when we move you.
Business highlights
43 years of experience
Services we offer
Automobile, Forwarding, Freight, Freight & Container, Furniture, Inter-Island, Inter-State, Motorcycle, Moving, Pets, trucking & warehousing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.576 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 13% | ||
| 1% | ||
| 8% | ||
| 3% |
Showing 1-25 of 76 reviews
Lisa Z.
Oct 2017
Sales contact was great; informative, professional, and personable. Follow up was difficult, unclear on when/window we would be contacted regarding delivery time (did not get call till after 5 pm day prior to pick-up). Packer was great however we waited about 2 hours for truck to show to pick-up and the drivers were un-professional making me nervous about how they would handle my property. Once again follow up was difficult as it was unclear as to who to contact to make payment. When I called main number they didn't know what I was talking about. They were the priciest out of all we got quotes from however they were able to accommodate a quicker schedule date.
Stan E.
Oct 2017
Star International Movers, the moving company in VIrginia did an outstanding job. I would highly recommend them to others. However the Royal Hawaiian Movers in Honolulu was very negligent in notifying me on the status of the shipment and I had to make several inquiries as to where the shipment was located. After claiming they did not receive all the shipment documents from Star, when they finally located the shipment it was already in Honolulu, with only three days left before they would charge me for storage. Therefore, I had to take delivery in spite of the fact that I would be leaving on the day of the delivery. Fortunately, my wife was staying in Hawaii, and received the shipment. However, on the morning of the delivery, 3 movers showed up at around 0800 hours as promised, but the 12 wheeler container truck did not accompany them. I was informed it would arrive soon. However, we waited until 1200 hours when it finally was located and the Matson Shipping Company driver delivered the container. I had to catch a 1430 hour flight so I left, and according to my wife, the three movers worked hard, but made very slow progress. Therefore, she had to call the company and urged them to send more help, which they finally did after about 1500 hours and finally were able off loaded all of my household goods by 1730 hours. We have made countless moves, since I was with the Foreign Service, but this is the most disorganized move I have ever experienced.
David B.
Feb 2017
Excellent job on both ends and constant updates via email and phone while the furniture was in transit.
James R.
Oct 2016
They moved our stuff. They broke a bunch of stuff and their insurance didn't cover everything. They didn't label everything.. The salesman was very responsive but the people getting back to us as far as the claim weren't so good.
Gunnar H.
Aug 2016
Very well! Royal Hawaiian Movers, along with DeWitt Move Worldwide, did a wonderful job moving us from Atlanta to the Big Island of Hawaii. They were very kind and knowledgeable to work with, and went out of their way to help us when we had some offbeat requests. They were always very responsive and provided excellent customer service. The packers and unpackers were good at their jobs and took care with our belongings. Everyone was super nice to work with, we could not have been happier with the customer service, as well as with their responsiveness and excellent work. We recommend them without hesitation.
Response from Royal Hawaiian Movers
"Thank you [Member Name Removed], hello to [Member Name Removed] as well. We appreciate your feedback."
Michele F.
Jul 2016
Three very pleasant young men showed up. They laid down red tracks/rugs to keep the house clean then efficiently moved our boxes and furniture inside. They went over and above what I was expecting by giving us our three 6' high x 8' deep wooden crates that housed our items, notifying us that they actually belonged to us if we wanted them. We jumped at the opportunity for the extra storage. They arranged them where we asked so that they created a privacy wall of sorts and we have since painted them and had them roofed and secured for storage. We hope that they come by to play instruments with us some time, as discussed. :)
Response from Royal Hawaiian Movers
"Thank you [Member Name Removed] for taking the time to give us a review. We are grateful for your business and your kind words."
Kathy B.
Jun 2016
The move went very well. Goods were delivered and unpacked in a timely manner. Just a few broken items but it's difficult to move and have every single thing make it in perfect condition. There are a lot of bad moving companies out there. This is a good one. They may cost more but they are the real deal.
Curt C.
Jun 2016
It went great once I was notified that my property had arrived from the mainland. I was led to believe (from their email) that the boat would arrive on the 18th from the mainland and that they would be able to deliver within a couple of day. However, They weren't able to schedule it until the 31st, but everyone at Royal Hawaiian was very sincere, kind and upbeat. The three gentlemen that delivered the crate unloaded it in record time and were very careful with all of my boxes. They always addressed me as sir and were very polite in asking where and which room(s) I would like certain boxes put. Royal Hawaiian Movers is a class act all the way and I will never use anyone else! Curt Conant
Response from Royal Hawaiian Movers
"[Member Name Removed]; thank you for taking the time to share your experience, We are grateful for your post and nice comments about us being a "class act". Enjoy the islands."
Dawn S.
Feb 2016
I went with Royal Hawaiin because of their positive online reviews. HOWEVER once they had packed up all my things onto a 20 foot (read: small) container for my move from WA state to HI, I was informed that the cost was $6000 over their original quote of $10,000, for which they were completely and totally non-apologetic. So. Ripped. Off.
Response from Royal Hawaiian Movers
"Ms. [Member Name Removed]; We are sorry to see that our services did not meet your needs, for such, we apologize. As you know, we tried to do a physical survey of your goods to be shipped, that didn't work for you. Instead you opted to send a list of items to be moved. 30 items and 150 boxes. You signed the legal document waiving the survey at origin by your choice. You stated 4X how excellent the service was at origin and how hard the men worked. You tendered to us 275 items, almost 100 items more than what you told us you were shipping initially (which is what we based your estimate on) The truck was weighed at a Washington certified Scale to obtain the weights of what was tendered to us for shipping. 275 items does and will weigh more than 180 items (as you told us) and would result in extra charges for the handling of so much more goods than estimated. As a gesture, i'd like to offer you a $300 refund to help ease the burden of the additional cost attributed with the extra items you gave us. Would that help? Feel free to email me direct at [email protected] and i'll be happy to send you such. Again, i'm sorry that you had any challenge with out services as we do strive to achieve an "excellent" mark. Enjoy the islands."
Lester Y.
Oct 2015
unknown
Response from Royal Hawaiian Movers
"[Member Name Removed]; thank you for taking the time to offer us a positive review. We are grateful for your comments sir."
Louis D.
Oct 2015
unknown
Response from Royal Hawaiian Movers
"[Member Name Removed]; I want to personally apologize for what appears to be from bad to worse. We know that moving is a stressful time and are sincerely sorry for the additional stress that we caused you during such a process. We appreciate any feedback good or bad as it's the only way we can improve our processes and procedures. I thank you for sharing such, and again apologize for our not meeting the standard on your move sir."
Nicholas H.
Aug 2015
I booked them through Royal Hawaiian Movers. When it got here a local company took it from the cargo to our house. I think they did a pretty good job. The best part is all my stuff got here. The worst part was they just threw stuff in a box. One thing did get scratched. They could have been more careful. They were pretty expensive.
Response from Royal Hawaiian Movers
"Mr. [Member Name Removed]; Thanks for sharing your experience and we are sorry for the items that you do not feel were packed properly. We are sorry that one of your items got scratched. I wonder how our pricing compared to other quotes you had gotten? There is no question that moving to Hawaii is expensive, but we do pride ourselves on offering competitive pricing for such. We wish you the best in the islands sir."
Emilee S.
Jul 2015
Everything went very well with them. The hardest part was that we had a 21 day close for the new house which is fast and we had to wait for over a week to get the person who comes to the house to give an appraisal before we could get on their schedule. So if you plan to use them I suggest allowing plenty of time for the process.
Once we got our move date I actually had to change it due to a work conflict...they were very helpful with changing the date...they even called me and offered me an earlier date if I wanted it. Kahea was very helpful and had great follow up.
On move day they were on time and fast. The only minor issue was they didnt protect the feet of our sofa when they wrapped it....as they put the sofa in the truck on its side and pushed it in the wooden feet got all scraped up and it is very noticeable...it looks like a dog chewed the feet. They should have been more careful about wrapping the feet of the sofa also. That was the only damage which isnt tragic at all....some wood putty should fix the scratches. We had our boxes color coded as to which room they went into....colored post it notes were taped to the boxes......then we taped signs on each door to show which color should go into that room......they were very good about putting the boxes in the correct room.
The entire experience went really welll and I would highly recommend them.
Once we got our move date I actually had to change it due to a work conflict...they were very helpful with changing the date...they even called me and offered me an earlier date if I wanted it. Kahea was very helpful and had great follow up.
On move day they were on time and fast. The only minor issue was they didnt protect the feet of our sofa when they wrapped it....as they put the sofa in the truck on its side and pushed it in the wooden feet got all scraped up and it is very noticeable...it looks like a dog chewed the feet. They should have been more careful about wrapping the feet of the sofa also. That was the only damage which isnt tragic at all....some wood putty should fix the scratches. We had our boxes color coded as to which room they went into....colored post it notes were taped to the boxes......then we taped signs on each door to show which color should go into that room......they were very good about putting the boxes in the correct room.
The entire experience went really welll and I would highly recommend them.
David M.
Jul 2015
unknown
Tasha B.
Mar 2015
unknown
Kate S.
Mar 2015
Royal Hawaiian were professional, considerate, knowledgeable, efficient and friendly throughout. Their packing was professional, their record keeping reliable and the whole process took far shorter than I thought. In spite of several transfers, and a longshoreman strike, everything arrived in perfect condition. Royal HI shipping agents cleaned up after themselves. efinitely recommend this company
Thomas M.
Feb 2015
unknown
Dave S.
Jan 2015
Excellent
Joseph G.
Dec 2014
They broke one dish and lost one piece of plywood that probably looked like one of theirs. Everything else went well.
Bethany N.
Dec 2014
unknown
Patrick C.
Nov 2014
On both occasions everything was "no ka oi." Filled with professional qualities and aloha spirit, we selected them the second time to move our goods and our car. As we were dealing with a family medical emergency on the mainland,and hurricane iselle had created so much damage, we were very grateful for the services provided both in Olympia, Wa and Pahoa, Hi. Should we be lucky enough to return to the Islands, we will have no hesitation calling Royal Hawaiian first, and recommend them to others. Mahalo nui loa
Teresa C.
Sep 2014
unknown
Response from Royal Hawaiian Movers
"[member name removed], Thank you for sharing your comments and we would like to look into the incident you reported but we are unable to determine what crew was assigned to your delivery. We would like the opportunity to address the issue and would be grateful if you could share some additional details that will assist us in making improvements. Do you have a job reference number or another name that the move may have been booked under? You can reach me by email at [email protected] or by phone at 858-634-4662."
Leia P.
Jun 2014
unknown
Response from Royal Hawaiian Movers
"[member name remove], Thank you for sharing your concerns on the challenges you faced in dealing with our company. I have reviewed the circumstances with our Maui office and would like to extend a sincere apology. We can make no excuse for the fact that we failed to accommodate you in the pre-move and estimate process. We have taken steps to improve the scheduling of our estimates and thank you for bringing it to our attention. Sincerely, Eric Zybura CEO Royal Hawaiian Movers"
BG J.
May 2014
unknown
Pauline J.
Apr 2014
The moving company I had scheduled to do my move cut out on me at the last minute saying that they had assumed my move would not require as many people and they didn't have the manpower to do the move. They recommended I call Royal Hawaiian because the two movers help each other out at times like that. Royal Hawaiian was very helpful in scheduling a move late in the month so that I didn't have to extend my lease past the end of the month.
On the day of the move, they were low on drivers. My move was originally scheduled for a full day, but they told me they would send twice the packers and movers in the afternoon. They said they would only charge me for the same number of packers and movers, however, so I actually saved quite a bit on labor over the original estimate for the move.
The move went generally well. There was some minor damage here and there but nothing major.
Overall, they were very quick, professional, and easy to get along with.
On the day of the move, they were low on drivers. My move was originally scheduled for a full day, but they told me they would send twice the packers and movers in the afternoon. They said they would only charge me for the same number of packers and movers, however, so I actually saved quite a bit on labor over the original estimate for the move.
The move went generally well. There was some minor damage here and there but nothing major.
Overall, they were very quick, professional, and easy to get along with.
Licensing
State Contractor License Requirements
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FAQ
Royal Hawaiian Movers is currently rated 4.5 overall out of 5.
Royal Hawaiian Movers accepts the following forms of payment: CreditCard
Yes, Royal Hawaiian Movers offers free project estimates.
No, Royal Hawaiian Movers does not offer eco-friendly accreditations.
No, Royal Hawaiian Movers does not offer a senior discount.
No, Royal Hawaiian Movers does not offer emergency services.
No, Royal Hawaiian Movers does not offer warranties.