Professional Plumbing Services, Inc.

Fast & reasonably priced.

I contracted with Professional Plumbing Services (PPS; owner Louis Moon) to upgrade my one and only bathroom, which involved demolishing and replacing the shower and the sink vanity. The job could easily have been done in 10 days and Louis promised to complete it within two weeks. However, he took a full month because of unnecessary delays and mistakes. It seems as if PPS needs to hire a project manager or supervisor for each contracted job. My bathroom upgrade lacked coordination and efficiency. Obviously, no work was done on most days. I was promised that all parts were available when I signed the contract. However, after the demolition, I learned that some parts had not even been ordered and were not on the island. None of the technicians seemed to know what the others were doing, although they all kept their appointments. The office manager Donna is not a good fit for a job that requires contact with the public. I complained to Louis about the mistakes and delays and he is to be commended for taking responsibility for some of them (although he did not subsequently become more efficient). He is aware of issues with the office manager. Louis did deduct 5% off the price and did an extra small job at no additional cost to compensate for taking over twice as long as necessary to complete the job. Louis claimed that it is unusual for his jobs to involve so many mistakes and unnecessary delays but reviews on other websites suggest that my experience sadly is common. 2 stars.

Glenn was very professional, knowledgeable, knew exactly what needed to be done after a quick survey of the problem. Followed COVID protocols too.

Fast service, reasonable prices. Would hire again.