Hawaiian Telcom

It went well

Technician was prompt and professional.

I am very pleased with Hawaiian Telecom as my ISP.

It went well, the installer came and did all the necessary work. It took him almost the entire day (I had three (3) boxes installed). He was patient in doing the installation, which to me was kind of complex. Although the installation seemed to have gone well, I did have problems with my telephone service for several days. I have a private line and I started getting another person's calls and vice versa. It was quite confusing, but it was corrected and Hawaiian Telcom did give me credit for the days my telephone was crossed. I am happy with my TV cable since I switched from Oceanic Cable. Oceanic Cable was too costly for just standard service, but prior to Hawaiian Telcom having TV cable service, Oceanic had the whole market. . .but now they have a competitor (which I think they needed).

Submitted an on-line request mid-January for an install date February 1st. (It had to be on-line because they didn't offer a phone number to contact them until after you submit your contact request.) Had to call on February 1st to ask about installation and the CSR said they didn't have any of my info in the system, would I like to schedule an appointment. The earliest they could get out to my house was February 11th. After the installer had come and gone, I finally received a phone call asking if I was still interested in following up on my on-line installation request. Apparently, the departments don't communicate with each other. Other than the repeated miscommunications, both customer service representatives were great, and the installer was efficient, professional and very quick. . We've had the service for over a month and haven't had any problems with our internet connection at all.

Excellent results. The whole process was time-consuming and I had to be very persistent with my calls to get my questions answered. Hawaiian Telcom is hard to reach with their phone system, which is ironical! Their Website needs to answer more questions. The company needs to seriously think of having You Tube videos showing how to program the new features of the updated phone system bundle I now have. The sales staff never told me in detail about caller id, call waiting, and the rest of the bundle. I suppose that they hadn't dealt with someone like me who was so far behind the times! The technical support employees --who are also very difficult to reach-- were very, very helpful when I called with questions after the service was installed. Hawaiian Telcom employees were always very courteous. I am pleased with the results: My new phone package includes free mainland long distance, free Neighbor island calls, and good International call rates. I retained the high speed Internet I already have with them, that has never had any problems. My total cost is about $65 per month for landline phone and Internet. I am saving money with better services! BUT, disappointingly, I found that the Hawaiian Telcom Cell phone options are very limited and did not suit my needs. It would require a two year contract, and was expensive, altho the phone was "free." I have never owned a cell phone before and I was wary of getting locked into a long contract, since I had no way of estimating my cell phone usage. I chose a cheap pay-as-you go Tracfone, for which I can add minutes as I go.

They do fine with us. We had some problems with the computer line which is not running right and the guy came out and checked the wiring. He found the problem; replaced it; and added a new line to our house. My experience so far has been fine and I have no complaints about them.