Hawaii Skylights & Solar Fans

It went well. All the work was done on time and on budget, by professionals. The person who gave the F grade refused to pay or she would write bad reviews everywhere. That is libelous, so I'm letting this forum know that review should be removed as the legal process moves forward with a defamation action, lest they risk being enjoined.

BAIT AND SWITCH, The owner assured me that the skylight would be removed by specialists and he would manage the job. Instead, right before the job he tells me that he’s sending roofers that he had sub contracted. Then one day before he says he would not come to manage. When I told him that his estimate was for 4 specialist and only 2 non skylight guys show up he was defiant and unwilling to work out a revised estimate. In addition, when I told him I would write a review, he threatened to post my personal information online so that no contractors would work with me. STAY AWAY!

I ordered three Wasco Skylights from Hawaii Skylights and Solar Fans (AKA Cool Home Hawaii).  I was quoted a price of 3,200.  I found the prices on the estimate for the skylights were higher than everything I found online so I negotiated with the Owner Ken Sheeks for a price of 2,800. 
The skylights were installed by one of Ken's installers.  The guy brought a young kid with him that didn't know what he was doing.  The installer actually told me he usually worked alone but was training this kid.  The kid broke on of the tiles in my roof because he didn't know how to walk on them correctly.
They could barely carry the skylights up the roof and they put them down on the monier tile roof with no padding under them.  This roof is basically cement so it put some decent scratches in my skylight.  In addition the installer broke the crank mechanism while installing but didn't tell me.
 After the installer left I noticed the crank mechanism wobbled when i tried to crank the skylight open.  So I contacted Ken and he came out to have a look.  He climbed a ladder to look at the crank and was complaining that he hates climbing ladders.   Seriously ?  He is in the wrong business if he hates ladders.  He screwed the crank into the wall to prevent if from being lose but made no effort to repair the fact that it was no longer attached to the skylight.  I complained that I wanted it fixed correctly and not just hacked into place.  Ken refused to do anything further saying, "What do you want me to do ?  It isn't lose now!"  I was getting angry so i decided to just pay him and get him out of my house.  He was rude and unwilling to correctly investigate the issue but removing the skylight and looking more closely at the crank.
In addition Ken charged my 3,100 after installing saying that the shipping cost more than expected.  Why did I bother negotiating from 3,200 to 2,800.  I had missed that Ken had written "Estimate" next to the shipping.  Make sure you nail down the shipping charge if you do business with this company.
A few weeks later during a heavy rain I discovered that the unit was leaking.  I refused to work with Ken any further so I decided to contact Wasco directly.  Since Ken is the only authorized Wasco dealer I thought it was their responsibility to help me deal with his poor attitude.  They agreed with me and were willing to help me correct the issue myself.  Wasco did a great job of identifying that Ken's installer had failed to drill two weep holes that were supposed to be drilled in the field.  I was provided instructions on how to drill these holes.  I also discovered while on the roof working on these holes that the crank was pulled out of it's mount holes and therefor the seal was torn adding to the leaking issues.  Wasco sent me new gaskets that were torn and I was able to repair the skylight myself.   I now feel like I am better able to install Wasco Skylights than this company is because I took the care to contact Wasco and determine the issue.  Ken should have done this when I first reported the problem with the crank.
I will NEVER do business with this company again, I recommend you stay away.  Buy your Wasco skylights from someone else even if you have to have them shipped and hire an independent contractor to do it right.

I am very basic about what I want when it comes to hiring people to do home improvements:
1. Respond to my calls (either tell me you a-can do the work, b-can't do the work, c-can do teh work but not right now because you are booked until XYZ time --- but TELL ME SOMETHING; I mean, isn't that BASIC GOOD BUSINESS?)
2. Give me a detailed estimate that shows me EXACTLY what the break-down of charges are: materials, labor, tax, service call charges, etc. DO NOT give me a vague estimate that later tacks on mysterious charges because "the job ened up being more difficult than expected" ---- ok, then tell me how/why and how you arrived at those extra charges.
3. SHOW UP WHEN YOU SAY YOU WILL. I work long hours. My spouse works long hours. We have kids. So when we re
arrange our schedules to be at home for work to be done it is VERY IRRITATING when the vendor doesn't show up on time or at all. That is enough to motivate me to go out of my way just to create an Angie's List profile for that business and give them a horrible rating. You waste my time, then I will make a point to warn others. I certainly don't waste time PAYING for services rendered. I expect the job to be done as agreed upon.
4. Quality work. This one speaks for it self. I expect to get what I am paying for.
5. Do not leave the work space a mess. Again, self-explanatory. Take any garbage with you --- DO NOT top-off my personal garabage containers. That sticks ME with going to the dump until after next garbage pick-up day.
Those are my basic expectations.
To sum up Hawaii Skylights and Solar Fans performance: they met all expectations.  Very professional, clear detailed estimates (that didn't change for vague reasons), work done on time and as expected, great quality. And we love the effects of the solar lights. What more can I add? Thanks Ken!